Principal Solutions Engineer at The Walt Disney Company

Glendale, California, United States

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Entertainment, AdvertisingIndustries

Deep technical understanding of ad technology products and services
Excellent communication and leadership skills to collaborate with sales and technical teams
Ability to balance long-term strategy with short-term results, focused on execution in a fast-paced environment
Experience managing cross-functional projects

Define and implement robust monitoring and alerting practices, ensuring that teams have timely and actionable insights into system performance and issues
Facilitate operational improvements which streamline processes, leverage automation, eliminate inefficiencies and enable scale
Prepare regular reports on production performance, including key performance indicators (KPIs) and metrics to senior management for strategic decision-making
Drive a close engagement with Engineering and Product teams to address concerns around critical issue processes, response times/problem resolution, establishing SLAs
Actively monitor, measure and optimize the existing production sites, products and pipelines – working to proactively remediate potential breakage before it happens
Establish and maintain incident response processes, including incident escalation procedures, post-incident reviews, and incident management tooling
Identify gaps, show initiative, and take ownership to build out programs and processes in support of the Technical Operations Team
Coach team members to promote proactive diagnostic techniques; guiding customers toward self-serve support option
Keep informed of product plans and participate in product development lifecycle
Help to drive forward our localization strategies, ensuring our teams are prepared to scale globally
Define, implement, and report on key performance metrics