Principal Software Engineer, Java at Aisera

Palo Alto, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Artificial IntelligenceIndustries

Requirements

Solid hands-on experience in a technical leadership role
Extensive experience in middleware integration, business process/workflow design and development
Domain expertise in ServiceNow, Salesforce, and domain model
Experience with microservices architecture
Proficiency in Java or Python
Familiarity with Kubernetes and Docker
Understanding of SaaS (Software-as-a-Service) concepts

Responsibilities

Design, develop, and maintain robust and scalable backend applications using JAVA/Python on Kubernetes and Docker
Implement microservices architecture to ensure the modularity, maintainability, and scalability of our applications
Drive software development project end to end with cross functional teams
Provide technical direction and guidance to the team and communicate with management team
Collaborate with cross-functional teams, including Frontend Developers, Product Managers, and DevOps Engineers, to deliver high-quality software solutions
Contribute to the entire software development lifecycle, from requirements gathering and design to testing and deployment
Troubleshoot and resolve complex technical issues that arise in production

Skills

Key technologies and capabilities for this role

JavaPythonKubernetesDockerServiceNowSalesforcemicroservices

Questions & Answers

Common questions about this position

Is this position remote or onsite?

The position is onsite and based out of the Palo Alto, CA office, with an onsite interview required as part of the process.

What is the salary for this Principal Software Engineer role?

This information is not specified in the job description.

What skills are required for this position?

Required skills include solid hands-on experience in a technical leadership role, extensive experience in middleware integration and business process/workflow design, domain expertise in ServiceNow and Salesforce, experience with microservices architecture, proficiency in Java or Python, familiarity with Kubernetes and Docker, and understanding of SaaS concepts.

What is the company culture like at Aisera?

Aisera offers a dynamic and fast-paced team environment where employees are given a lot of responsibility and ownership, hiring from diverse backgrounds, and operating with high empathy for customers and each other.

What makes a strong candidate for this role?

A strong candidate will have solid hands-on experience in technical leadership, extensive expertise in middleware integration, workflows, ServiceNow, Salesforce, microservices, Java or Python, Kubernetes, Docker, and SaaS concepts.

Aisera

Develops AI chatbots for IT operations

About Aisera

Aisera develops chatbots and process-centric AI solutions specifically for IT operations. Their chatbots are designed to engage in human-like conversations, allowing clients to access self-service options that help reduce costs associated with service desks. Aisera primarily serves organizations that seek customizable virtual agents to modernize their IT operations and minimize unplanned outages. Their products can be quickly deployed, giving them an advantage in the fast-growing AI and machine learning market. Aisera's revenue comes from selling these AI solutions, which not only help businesses cut costs by deflecting support tickets and reducing wait times but also improve customer experience through personalized interactions. Additionally, Aisera allows clients to create their own bot experiences, enabling them to operationalize their generative AI applications or deploy chatbots trained on their specific data in a matter of weeks.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$212.5MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Wellness Program

Flexible Work Hours

Remote Work Options

Professional Development Budget

Risks

Anthropic's AI agents pose a competitive threat to Aisera's market share.

Rapid advancements by competitors could lead to pricing pressures for Aisera.

Meta's investment in AI tools may divert clients from Aisera's solutions.

Differentiation

Aisera offers customizable domain-specific LLMs across various industries, enhancing accuracy and resolution rates.

The AIX platform allows enterprises to build or buy AI solutions, providing flexibility and speed.

Aisera's AI solutions deliver human-like interactions, improving user productivity and reducing support costs.

Upsides

Aisera's recognition in Gartner's Magic Quadrant boosts its credibility in IT service management.

The decline in AI pricing makes Aisera's solutions more accessible to businesses.

Growing adoption of AI agents enhances Aisera's potential in automating routine tasks.

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