Principal Product Manager, Trust (Account Integrity/Security)

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

About Headway: Headway's mission is to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019 and has grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

Role: We’re looking for a Principal Product Manager to shape our internal and external efforts to grow our customers’ Trust in Headway.

What You’ll Do at Headway:

• Set the vision for Trust: Lead collaborative efforts to define a vision, strategy, and roadmap for software engineering efforts focused on account integrity, security and privacy.
• Build New Trust-Centered Products: Build customer-facing features and experiences that improve our customers’ security and privacy when engaging on the Headway platform. This could include:
  • Identity, access, and permissioning solutions that enable therapists, patients, and enterprises to use Headway for more of their workflows.
  • Customer Trust center that showcases to therapists and patients how we honor their transparency and autonomy when entrusting Headway with their sensitive data, such as Protected Health Information (PHI) and Personally Identifiable Information (PII).
• Partner with Product Leaders on New Products: Headway has many new product launches on the horizon that will transform the industry and have a rich data component. You will be the lead partner on some of our most innovative project launches given our ambitious data strategy.
• Make the safe way, the easy way: Build platform components, features, and tooling for internal teams so that it’s seamless to build with Trust as a default. This could include:
  • Unified B2C and B2B authentication and authorization strategy across our production environment that’s universally adopted by teams entrusted with access to sensitive customers.
  • Modular building blocks and tooling that enable least privilege access to PHI and PII data.
  • 0 to 1 on data infrastructure, audit logging, and tooling needs for detection & responding to suspicious events and anomalies.

Requirements

• (Details not provided in the job description)

Responsibilities

• (Details not provided in the job description)

Application Instructions

• (Details not provided in the job description)

Company Information

• Founded: 2019
• Funding: Series D ($325m)
• Investors: a16z, Accel, GV, Spark Capital, Thrive Capital, Forerunner Ventures, Health Care Service Corporation
• Network Size: Over 45,000 mental healthcare providers across all 50 states.
• Patient Reach: Served over 1 million patients.