Principal Platform Architect - Transportation and Logistics

The Principal Platform Architect will act as an expert across assigned contracts, providing architectural guidance, technical governance, and best practices for ServiceNow's largest and most strategically important accounts. They will build strong relationships with customer technical and business leaders to align ServiceNow solutions with business strategy. The architect will actively collaborate with GTM, Delivery, and joint teams to bridge the gap between sales, solutioning, and execution. They will contribute leading practices, standards, and thought leadership related to the ServiceNow platform and provide input to the ServiceNow product strategy team to steer the product roadmap. Responsibilities include helping customers establish a solid technical foundation in the ServiceNow platform, designing solutions to drive business outcomes through adoption, and guiding ServiceNow, partner, and customer employees on the engagement team to deliver solutions based on a technical architecture designed for long-term success. This involves interfacing with customers across executive, platform owner, enterprise architect, and development teams by structuring and implementing solutions.