Principal Data Analysis at AT&T

Bothell, Washington, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

Telecommunications, TechnologyIndustries

Requirements

Bachelor’s degree in a quantitative field (mathematics, economics, statistics, computer science, electrical engineering, physics, etc.) or equivalent experience
5-7 years managing eCommerce analytics for a large-scale web property
5+ years managing analytics in a corporate environment
Experience with Adobe Experience Cloud or Google Analytics
Intermediate SQL and table creation experience
Intermediate to advanced Python experience
Proactive and anticipatory problem solver
Excellent communication skills (written and verbal)
Ability to effectively translate complex data into actionable business insights
Office presence minimum of 5 days per week in Dallas, TX or Bothell, WA (no relocation offered)

Responsibilities

Create and maintain reports in suite (Adobe Analytics, Tableau, PowerBI, Quantum Metric, ForeSee/Verint)
Work on issues of diverse scope where analysis of industry trends and competitive dynamics requires evaluation of a variety of factors and potential outcomes
Leverage analytics, research, and long-term thinking to help the business unlock service and support, CX, and omni channel performance gains
Automate, build, and maintain a suite of reporting in Tableau or PowerBI
Manage analytics/reporting requirements for projects that impact the Online Business team including PI planning
Utilize soft skills and effective communication skills to explain analysis, data trends, and anomalies in meaningful way to all levels of leadership
Partner substantially with cross functional teams
Analytics, Reporting, Data Wrangling, creation of dashboard for web and omni channel activities, focusing on Support activities reporting and analytics
Report KPI and operational detail
Work with partners to ensure data is available to be captured so it can be reported
Monitor and attribute performance to changing conditions

Skills

Adobe Analytics

Tableau

PowerBI

Quantum Metric

ForeSee

Verint

Data Wrangling

Dashboard Creation

KPI Reporting

Analytics

SQL

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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