Principal Customer Success Executive - Technology
ServiceNowSalary not specified
- Full Time
- Expert & Leadership (9+ years)
$60,000 – $120,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Business ServicesIndustries
Requirements
Candidates should possess a Bachelor's degree and demonstrate at least 7 years of experience in customer success, business partnership, or a related field, with a strong preference for experience within the SaaS industry or enterprise software. Proven leadership skills and the ability to manage a portfolio of strategic customer accounts are essential, alongside excellent communication, presentation, and interpersonal abilities.
Responsibilities
The Principal Customer Success Business Partner will be responsible for owning and managing a portfolio of Financial and Business Services customers, serving as a trusted advisor and thought leader to drive adoption, satisfaction, and retention. They will collaborate closely with Sales, Professional Services, and Partner teams to co-create and execute customer account strategies, identify opportunities for expansion and platform optimization, and guide customers in aligning Anaplan capabilities with their strategic objectives. The CSBP will proactively drive strategic expansion, unlock new opportunities, and ensure customers achieve full business transformation with Anaplan, ultimately shaping the overall success and impact of the GTM strategy.
Skills
Customer Success
Business Partnership
SaaS
Financial Services
Enterprise Software
Strategic Account Management
Communication
Presentation
Interpersonal Skills
Account Strategy
Platform Optimization
Expansion
Business Transformation
Anaplan
Cloud-based business planning and performance management platform
About Anaplan
Anaplan provides a cloud-based platform for business planning and performance management, allowing organizations to connect data, people, and plans. Its tools help users model scenarios, forecast outcomes, and optimize operations, enhancing collaboration and decision-making. The company operates on a subscription model, offering features like data integration and advanced analytics, while also providing professional services such as training and consulting. Anaplan's goal is to continuously improve its platform to support businesses in making informed decisions.
Key Metrics
San Francisco, CaliforniaHeadquarters
2006Year Founded
$291.7MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
1,001-5,000Employees