Director, Security Operations Center (SOC)
UltraViolet CyberSalary not specified
Full Time
Senior (5 to 8 years)
Principal Coordinator, Security Operations Specialist I, Global Workplace Services at Capital One
Chicago, Illinois, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Workplace ServicesIndustries
Requirements
- At least 2 years of experience in one or more of these fields: Law enforcement, Military, Corporate Security, Business Continuity, Risk, Emergency Management or Customer Service
- At least 1 year of security operations experience
- At least 1 year of experience with Microsoft Office or Google Suite
- Communicate effectively, especially during an incident response; keeps all stakeholders updated
- Place appropriate and balanced importance on the customer experience and impact when making decisions
- Deliver on task/role conditions of satisfaction
- Display confidence and understanding when handling various situations
- Have a command of role scope; performs role at a high level
- Manage time effectively
- Ask clarifying questions toward preserving goals and deadlines
- Embrace constructive feedback and opportunities for development
- Identify opportunities for process and efficiency improvements
- Contribute to team being well managed with projects
- Be consistent in job performance
- Offer to help and willing to cover shifts
- Always be ready to lend a helping hand
- Preferred Qualifications
- Bachelor's degree or military experience
- 3+ years of experience in the security field
Responsibilities
- Care for incident intake and documentation by responding to incoming security concerns and documenting outcomes
- Address critical response communications, monitoring and responding to calls for service and information from security related technology systems, including but not limited to phone, email, and emergency mass notification tools
- Monitor a wide network of security alarms, cameras and various intelligence resources to identify and resolve physical security threats
- Synthesize large amounts of information quickly
- Create a comprehensive records of security-related incidents
- Coordinate routine and critical incident communications
- Understand the proper use of security related tools and procedures
- Escalate to supervisors when appropriate
- Implement security and access control procedures
- Assist with physical security validations, database management, intelligence analysis and intelligence product development and delivery
- Provide physical security response support and monitoring specific to the facility where the SOC is located
- Support general security, first responder and law enforcement engagement
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work schedule like for this position?
This position works rotating shifts that may include weekends, holidays, evenings and overnight shifts.
What salary or compensation is offered for this role?
This information is not specified in the job description.
What key skills are needed for the ideal candidate?
The ideal candidate should communicate effectively especially during incident response, deliver on tasks with a focus on customer experience, manage time effectively, synthesize large amounts of information quickly, and embrace constructive feedback.
What is the company culture like in Global Workplace Services?
The GWS team values development, collaborative and secure environments, a culture of care, and respects each teammate's unique talents, experience, and contributions.
What makes a strong candidate for this role?
A strong candidate displays confidence in handling situations, offers to help and cover shifts, identifies process improvements, and contributes to a well-managed team.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
Related Jobs
RemoteRemoteDirector, Physical Security
VultrSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteProduct Sales Specialist - Patient Monitoring
GE HealthcareSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteSenior Manager, Incident Reponse
Vultr$150,000 - $225,000/year
- Full Time
- Senior (5 to 8 years)
RemoteFlight Technician, Buffalo
Flock SafetySalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteCyber Threat Analyst
ArcadiaSalary not specified
- Full Time
- Junior (1 to 2 years), Mid-level (3 to 4 years)
RemoteFleet Command Center Specialist II
May MobilitySalary not specified
- Full Time
- Mid-level (3 to 4 years)