Principal Coordinator, Interview Strategy & Logistics at Capital One

McLean, Virginia, United States

Capital One Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries

Requirements

  • High School Diploma, GED, or equivalent certification
  • Experience in Google suite
  • At least 1 year experience in Customer Service
  • At least 1 year experience in scheduling or at least 1 year of Human Resources experience
  • Preferred: Associates degree
  • Preferred: 1+ year of Process management or Project management experience
  • Advanced Google suite skills
  • Proven problem solving, analytical and decision-making skills
  • Ability to embrace new systems and process enhancements
  • Willingness to work flexible hours due to varying needs within the recruiting organization
  • Effective communication and influencing skills
  • Meticulous attention to detail
  • High degree of professionalism and integrity

Responsibilities

  • Provide recruiting support services in accordance with Capital One's recruiting support process, standards and systems
  • Support Ad Hoc and Preset scheduling and management for the operation
  • Partner with recruiters to ensure flawless execution of the interviewing process while delivering on operational metrics and objectives
  • Manage confidential files and other privileged information in a professional manner
  • Prepare various reports and files for the administrative and reporting needs of the business
  • Build and maintain relationships with internal clients at all levels
  • Leverage appropriate communication channels that influence and achieve intended outcomes
  • Exhibit a high level of personal ownership, confidentiality and flexibility
  • Ability to quickly and effectively adapt to change
  • Handle escalated issues acting as a contact for customers requiring higher level of expertise in order to resolve issues quickly
  • Help management identify and implement process improvement strategies that enhance the customer experience and/or operational efficiency
  • Proactively identify policies and procedures that require modification or review and align to current strategies
  • Ensure compliance to policies and procedures through monitoring and coaching

Skills

Interview Scheduling
Logistics Coordination
Data Analysis
Process Improvement
Stakeholder Management
Reporting
Confidential Information Handling
Communication
Influencing

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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