Program Manager, Operations
PortProSalary not specified
Full Time
Junior (1 to 2 years)
Principal Associate - Students & Grads Operations at Capital One
McLean, Virginia, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Human Resources, RecruitingIndustries
Requirements
- Bachelor’s degree or military experience
- At least 2 years of experience with event management
- At least 2 years of project management, process management, recruiting, or consulting experience or a combination
- Preferred: At least 5 years of program management, client facing, or consulting experience, or a combination
- Preferred: At least 4 years of project/process management or at least 4 years of recruiting or at least 4 years of consulting experience or a combination
- Preferred: At least 3 years of experience in Human Resources or Human Capital Consulting
- Preferred: Experience analyzing metrics, trends, and survey data, and using them to make strategic changes
- Preferred: At least 1 year of people leadership experience
- Preferred: At least 2 years of experience in Google Suite products (Sheets, Slides, Docs)
Responsibilities
- Identify and execute on a well-managed, visionary operations strategy to support recruiting and program managers
- Lead the strategic direction for Student & Grads Operations, including defining team scope and impact, strengthening partner interaction models, and communicating team goals across the organization and relevant stakeholders
- Create project plans and roadmaps to provide operation support to recruiting and program teams
- Develop and implement communication strategy related to program and recruiting experiences, including campus events, onboarding, program graduation, and stakeholder engagement
- Manage stakeholder relationships and influence leaders across partner groups by demonstrating the impact of Students & Grads Operations
- Lead a team of Operations Associates to deliver high-quality experiences for associates, candidates, and interns
- Manage operation budgets, ensuring proper use of funds for experiences and sharing quarterly updates with leadership teams
- Consult and problem solve across the broader Students & Grads organization
- Contribute to the team’s goals through a variety of other program management functions, such as communications support, meeting or event facilitation, assessment data analysis, and more
Skills
Operations Strategy
Event Planning
Team Leadership
Project Management
Stakeholder Management
Communication Strategy
Data Analysis
Recruiting Operations
Program Management
Roadmapping
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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