Documentation Contractor, Support
Blackbird LabsSalary not specified
Full Time
Junior (1 to 2 years)
Principal Associate, Project Manager (eData Customer Support for Product Operations) at Capital One
McLean, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, TechnologyIndustries
Requirements
- Bachelor’s Degree or Military experience
- At least 2 Years of experience in Project Management
- Analytical thinker able to use data to drive prioritization across cross functional teams
- Extremely organized with strong task coordination, and time management skills to drive and deliver results
- Able to handle ambiguity and able to dive deep without losing sight of the project’s direction and commitment
- Experienced communicating and influencing senior leaders and partners
- Strong written and verbal communication skills with the ability to decompose technical topics into simple-to-use, easy-to-understand language for partners and customers
- Strong consulting and collaboration skills to work with partners to understand business problems and focus on bringing issues to resolution
- Outstanding communication and partnership skills with key stakeholders across all levels to manage, inform, and influence outcomes
- Organizational agility to adapt to changing demands and work in a dynamic environment
- Preferred Qualifications
- Master’s Degree
- PMP, Lean, Agile or Six Sigma certification
- Experience leading knowledge management projects
- Exposure to Agile methodology
Responsibilities
- Elevate and champion Enterprise Data customer support agenda
- Define content standards for self service documentation for our internal Enterprise Data customers
- Implement governance and change management process and coordination across Enterprise Data platforms for new content creation and updates
- Prioritize backlog of documentation improvements and additions based on customer support data and organizational objectives
- Identify and help implement process and operating model improvements that make it easier for our data community to contribute, find, or leverage knowledge that’s needed to their jobs effectively
- Create and facilitate training workshops and artifacts that support self-service objectives
- Craft and deliver compelling narratives to influence action on improvement-related opportunities through a variety of verbal and written formats
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the key responsibilities of this Project Manager role?
Key responsibilities include elevating the Enterprise Data customer support agenda, defining content standards for self-service documentation, implementing governance and change management processes, prioritizing documentation improvements, identifying process enhancements, creating training workshops, and delivering compelling narratives to influence action.
What skills are required for this position?
Candidates need strong written and verbal communication skills to simplify technical topics, consulting and collaboration skills to resolve business problems, rigorous organization skills, an innovative mind, and a proven track record of delivering complex solutions end-to-end with a passion for customer value.
What is the salary or compensation for this role?
This information is not specified in the job description.
Is this a remote position or what is the location policy?
This information is not specified in the job description.
What experience makes a strong candidate for this role?
Strong candidates have demonstrated improving business-process and/or knowledge management projects resulting in time and resource savings, along with being customer-centric, energetic, highly-motivated, and passionate about technology.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
Related Jobs
RemoteRemoteZero-Knowledge Cryptography Expert
CertikSalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteTechnical Writer
Docker$113,600 - $142,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteContent Strategist (Contract)
MetaLabSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteProduct Manager - Documentation (West Coast -PST)
ArineSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteSenior Information Security Specialist-SECRET CLEARANCE REQUIRED
Latitude AISalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteCustomer Enablement - United States
ElevenLabsSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteManager, Content Marketing
WorkwaveSalary not specified
- Full Time
- Mid-level (3 to 4 years)