Senior Process Improvement Professional
HumanaSalary not specified
Full Time
Mid-level (3 to 4 years)
Principal Associate, Process Manager Data Management and Governance Engagement Team| Retail Bank at Capital One
McLean, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Retail Banking, FinanceIndustries
Requirements
- High School Diploma, GED or equivalent certification
- At least 3 years of Process or Project Management experience
- At least 2 years of experience working in a data management role within a data management organization
- Ability to effectively communicate and influence partners across multiple levels of the organization
- Strong analytical and technical skills, attention to detail, and the ability to work in an agile environment
- Excellent communication skills and the ability to adapt to change quickly
- Apply project management frameworks across the entire project lifecycle, and possess a solid grasp of process management concepts and agile methodologies
- Technology fluent (or conversational) with a comfort level working in a technology world
- Preferred Qualifications
- Bachelor’s Degree or military experience
- 4+ years of experience in Process management
- 4+ years of experience in Project management
- PMP, Lean, Agile or Six Sigma certification
- 3+ years of experience working in a data management role within a data management organization
Responsibilities
- Leverage subject matter expertise to develop, maintain, and streamline process documentation, driving continuous improvements to enhance efficiency
- Proactively engage with internal customers to understand their needs, gather requirements, and drive process improvements that are aligned with broader organizational goals
- Conduct thorough root cause analysis and implement solutions, proactively identifying gaps and offering options where appropriate
- Track, problem-solve, and resolve process breakdowns
- Navigate between day-to-day work and transformative project work in a fast-paced environment
- Serve as a process subject matter expert to internal and external teams
- Support Early Warning Services data contributions, control execution, processes and stakeholder relationships
- Help monitor Early Warning Services file shares and support trouble-shooting, where needed
- Lead smaller process improvement work and collaborate with teammates on larger initiatives
Skills
Data Management
Data Governance
Process Management
Risk Mitigation
Data Analytics
Stakeholder Engagement
Compliance
Process Documentation
Continuous Improvement
Audits
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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