[Remote] Pricing Coordinator, Audience Solutions at UserTesting

United States

Apply Now

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Experience in recruitment feasibility and pricing, sampling or fieldwork management for a panel company
Knowledge of Market Research, Panel or UX/CX Industry
Excellent communication skills
Demonstrated high level of client service with internal and/or external customers
Ability to thrive in a team-oriented, collaborative environment
Strategic and commercial mindset
Experience in using MS Excel and Google Sheets for database management and data manipulation
Familiarity with MAC OSGoogle workplace a plusSalesforce experience a plusUserzoom platform experience a plusZendesk, Jeera and Monday.com experience a plus
BA/BS Degree in Business, Marketing, or related field
Degree in User Research and Design a plusOr an equivalent combination of

Responsibilities

Provide feasibility and costs to UserTesting customers and internal teams (on Zendesk, Monday.com, Google Sheets and Jeera)
Prepare pricing and feasibility sheets for customers
Ensure customers are charged correctly (on Salesforce)
Work within our data and security guidelines
Consult with internal teams to understand the business objective on a client’s recruitment needs
Find the most appropriate supplier to provide our client with sample that will suit their needs
Review pricing and apply proper margin to meet the company’s requirements
Provide a clear and thorough proposal to our internal stakeholders, ensuring they understand what we can or cannot deliver
Proactively contact internal stakeholders to provide consultative updates throughout all stages of the estimate process
Ensure all pricing estimate components and deliverables are completed on-time and within budget
Become an expert on our internal credit consumption reporting structure
Provide support to our operational team when inquiries arise
Maintain day-to-day communication with internal stakeholders
Manage scope creep through change orders, phased delivery or other methods
Work with stakeholders to ensure changes are understood, approved, and documented
Stay on top of new product offerings/enhancements and how that impacts you and your customer

Skills

UserTesting

Provides customer insights for digital products

About UserTesting

UserTesting provides organizations with valuable customer insights to improve the development and delivery of digital products and experiences. Their platform allows clients to quickly gather feedback from a diverse audience, which helps in understanding user needs and preferences. This feedback can be obtained early in the product development cycle, reducing uncertainty and enhancing the relevance of the data collected. UserTesting differentiates itself by offering the most comprehensive experience research solution in the market, catering to a wide range of clients from small businesses to large enterprises. The company operates on a subscription-based model, generating revenue through recurring fees for access to its platform and services.

San Francisco, CaliforniaHeadquarters

2007Year Founded

$147.6MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Increased competition from AI-driven platforms threatens UserTesting's market share.

Privacy regulations like GDPR may limit UserTesting's data collection capabilities.

Economic downturns could reduce client spending on user research services.

Differentiation

UserTesting offers a comprehensive on-demand human insights platform for customer-centric decisions.

The platform provides rapid, high-quality feedback from a diverse, global audience network.

UserTesting's extensive experience research solution minimizes guesswork in product development.

Upsides

UserTesting powers insights for 60% of the top 100 most valuable brands in 2024.

The company is expanding its global market presence with new executive appointments.

Growing demand for remote user testing solutions boosts UserTesting's market potential.

Land your dream remote job 3x faster with AI

Try Jobo Free