Preferred Relationship Manager at Fifth Third Bank

Lighthouse Point, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

College degree or equivalent combination of education and experience
Experience in a sales environment; experience in financial industry
Pass consultative selling skills certification and complete ongoing educational requirements
Series 6, 63 and insurance licenses required
Series 65 must be obtained within 90 calendar days of hire (maximum of two attempts)
Demonstrated ability to build and maintain a revenue-producing book of business in the mass affluent segment, utilizing internal and external sources
Ability to present a professional image for public contact
SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
Willingness to work with one or more financial centers, requiring some local travelling

Responsibilities

Execute retail strategies and tactics to increase Preferred Program households, fulfill customer needs, provide excellent customer experience, and remove roadblocks to achieve goals
Build deep relationships with customers to earn status as trusted advisor using consultative sales and service process
Demonstrate ability to simplify and communicate complex financial concepts
Maintain sales and service environment by actively participating in financial center huddles and meetings to support sales and motivational activities
Provide guidance to the Financial Center team in the referral/sales process, focusing on Preferred customers
Maintain well-developed working knowledge of all products and services, keeping up to date and requesting assistance for development
Consistently meet or exceed brokerage sales and referral goals, partnering with Investment Executive
Initiate and maintain customer and prospect contact through methods including financial center interactions, telemarketing, seminars, and community events
Keep current on business industry and economic environment to anticipate customer needs and proactively provide solutions
Proactively contact and service customers in sales and service of bank products, conduct needs-based assessments, and engage partners to fulfill financial needs
Utilize and promote Retail Consultative Sales process, partnering with financial center team for referrals
Work closely with internal sales partners to increase referral opportunities and provide needs-based solutions
Work closely with customers to retain and grow current and next generation wealth
Be accountable for risk management by exchanging ideas, elevating concerns, following policies, and ensuring positive customer experience within Bank's risk appetite

Skills

Key technologies and capabilities for this role

salescustomer relationship managementconsultative salesfinancial needs assessmentclient retentionrisk managementcustomer service

Questions & Answers

Common questions about this position

What is the employment type for this Preferred Relationship Manager position?

This is a full-time position.

Is this role remote or does it require working in a financial center?

The role involves working in the financial center, including customer interactions there, participating in huddles and meetings, and community events.

What key skills are required for the Preferred Relationship Manager role?

Key skills include sales expertise for acquiring, growing, and retaining customers, building deep relationships as a trusted advisor, simplifying complex financial concepts, consultative sales process, and knowledge of bank products and services.

What is the company culture like at Fifth Third Bank for this role?

The culture emphasizes doing the right thing for customers and colleagues, positive customer experience, risk accountability, teamwork with financial center teams and partners, and consultative sales to build trusted relationships.

What makes a strong candidate for this Preferred Relationship Manager position?

Strong candidates excel in consultative sales, building customer relationships, simplifying financial concepts, meeting sales goals, and staying current on industry trends to proactively meet client needs.

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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