Práctica- Customer Service - Cat Financial- Febrero 2026 at Caterpillar Inc.

Santiago, Region Santiago Metropolitan, Chile

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Financial Services, Construction, MiningIndustries

Requirements

Student or recent graduate eligible for internship program (February 2026 start)
Interest in customer service, process optimization, and financial services
Skills in problem-solving, organization, and teamwork

Responsibilities

Assist in mapping departmental activities by priority
Collaborate to implement automation tools for optimizing manual workflows
Train team members on new tools and monitor effectiveness for improvements
Contribute to improving customer experience processes with Customer Service Representatives
Create user-friendly resources to promote company application usage
Analyze onboarding survey results, prepare action plans, and propose initiatives to increase response rates
Assist Collections and Portfolio Analyst in implementing controls to minimize errors and strengthen internal governance
Research and analyze industry best practices for operational improvement opportunities
Contribute to reports and recommendations supporting continuous improvement initiatives
Monitor customer behavior trends for strategic insights
Support internal reporting efforts

Skills

Key technologies and capabilities for this role

Customer Service

Questions & Answers

Common questions about this position

What is the compensation for this internship position?

This information is not specified in the job description.

Is this customer service internship remote or does it require office presence?

This information is not specified in the job description.

What skills will I develop in this customer service internship?

You will develop skills in process automation, customer experience improvement, problem-solving, organization, and teamwork through hands-on projects.

What is the company culture like at Caterpillar Inc. for interns?

Caterpillar fosters a global team environment that cares about each other, emphasizes progress, innovation, and building sustainable communities together.

What are the main responsibilities in this customer service internship?

Responsibilities include assisting in mapping departmental activities, implementing automation tools, training team members, and contributing to customer experience processes.

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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