Plumbing Service Technician at Hiller Plumbing, Heating, Cooling & Electrical

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Plumbing, Home ServicesIndustries

Requirements

Experience as a Service Technician, particularly in plumbing service, maintenance, or install
Ability to perform plumbing work to applicable codes and Hiller standards
Customer service skills, including talking to people and creating positive experiences
Knowledge of plumbing inspections, including Health & Safety Checklists
Ability to provide accurate pricing (True Transparency pricing)
Capability to communicate findings, benefits of Club Memberships, and repair options effectively

Responsibilities

Create a positive customer experience by completing calls correctly the first time with quality and care to applicable codes and Hiller standards to avoid refunds and recalls, ensuring customer satisfaction
Adjust, repair, replace sewage and sump pumps
Communicate the benefits of Club Memberships
Complete all required documentation on services, collect, record, and deliver fees to designated office administration
Consistently provide accurate True Transparency pricing
Cut, thread, assemble and install pipes; connect valves; caulk joints; and test finished job by allowing water to flow through correctly
Perform a thorough and accurate plumbing inspection including Health & Safety Checklist and communicate findings to the customer in a written option sheet
Perform all plumbing service and replacements to applicable codes
Repair drain, sewer, and water lines
When issues are identified, prepare a detailed finding report with pictures to discuss with the customer, present repair options to include cost using the options sheet
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

PlumbingRepairInstallationTroubleshootingCustomer Service

Questions & Answers

Common questions about this position

What benefits does Hiller offer to Plumbing Service Technicians?

Benefits include medical, dental & vision insurance, long and short-term disability, company paid $50,000 life insurance, company paid vacation, paid holidays, medical flex spending accounts for family care, 401k plan with company match, and an employee referral program.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What are the main responsibilities of a Plumbing Service Technician at Hiller?

Responsibilities include creating a positive customer experience by completing calls correctly the first time with quality and care, adjusting, repairing, or replacing sewage and sump pumps, communicating the benefits of Club Memberships, and completing required documentation.

What is the company culture like at Hiller?

Hiller has a family-owned care culture with core values of CARE, emphasizing healthy work/life balance, established career paths, advancement opportunities, year-round work with no layoffs, and a commitment to employee happiness and growth.

What makes a strong candidate for the Plumbing Service Technician role?

Strong candidates enjoy customer service and talking to people for service or maintenance roles, or prefer quick in-and-out installs; experience as a service technician tired of doing your own installs, with skills in creating positive customer experiences and performing plumbing repairs, is ideal.

Hiller Plumbing, Heating, Cooling & Electrical

Plumbing, HVAC, and electrical services provider

About Hiller Plumbing, Heating, Cooling & Electrical

Hiller Plumbing, Heating, Cooling & Electrical provides a range of maintenance services for homes and businesses, focusing on plumbing, HVAC, and electrical work. Their services are delivered by skilled technicians who prioritize customer satisfaction, backed by a guarantee that if customers are not happy, the service is free. Hiller stands out from competitors by offering transparent pricing and various financing options, making it easier for clients to afford necessary upgrades. The company operates under a philosophy called WIN5, which aims to benefit customers, employees, the company, communities, and vendors alike. Hiller's goal is to ensure high-quality service and customer loyalty while fostering a positive business environment.

Nashville, TennesseeHeadquarters

1990Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & ManufacturingIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Paid Vacation

Paid Holidays

Employee Referral Bonus

Risks

Increased competition in the Southeastern US could erode Hiller's market share.

Rising raw material costs may impact profit margins and pricing strategies.

Labor shortages in skilled trades could affect service quality and availability.

Differentiation

Hiller guarantees satisfaction with 'Happy You'll Be or the Service Is Free'.

The company offers transparent, no-surprise pricing to build customer trust.

Hiller's WIN5 philosophy ensures benefits for customers, employees, and communities.

Upsides

Smart home integration offers growth opportunities for Hiller's HVAC and plumbing services.

Demand for energy-efficient systems allows Hiller to promote eco-friendly products.

Subscription-based maintenance services provide steady revenue and customer retention.

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