Plumbing Install Lead at Hiller Plumbing, Heating, Cooling & Electrical

Lebanon, Tennessee, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Home Services, PlumbingIndustries

Requirements

Experience in plumbing installation and service, including knowledge of codes and standards
Leadership and supervisory skills for managing service personnel, including performance evaluations, training, and work assignments
Ability to plan, manage, and supervise safe and efficient servicing of plumbing fixtures, equipment, components, and systems
Skills in troubleshooting plumbing issues and supporting field technicians
Capability to conduct interviews and select team leads, technicians, and apprentices
Proficiency in managing operational metrics (e.g., average invoice total, callback ratios, labor margins)
Training, coaching, and mentoring abilities for team leads, technicians, and apprentices
Knowledge of inventory management for parts required for service calls
Ability to perform weekly truck inspections, audits of paperwork, and service call checklists
Skills in conflict resolution, clear communication with clients, and maintaining a courteous/professional demeanor
Willingness to participate in company-sponsored training classes
Commitment to abiding by performance and ethics standards, wearing company uniform, and maintaining professional image

Responsibilities

Ensure each team member completes job performance standards to appropriate codes and customer satisfaction
Plan and manage the safe and efficient servicing of new and existing plumbing fixtures, equipment, components, and systems
Supervise service personnel, including performance evaluations, training needs, and work assignments for effective operations
Complete weekly truck inspections and audits of paperwork and service call checklists
Ensure the team manages appropriate inventory of parts for service calls
Coordinate with other departments to meet job objectives effectively and completely
Support field technicians on troubleshooting issues as needed
Be accountable for team performance and progress toward company goals
Handle the interview and selection process for team leads, technicians, and apprentice candidates
Manage operational metrics including average invoice total, callback ratios, and labor margins
Train, coach, and mentor team leads, technicians, and apprentices
Investigate reported safety issues
Resolve issues involving missing/damaged tools and vehicle malfunctions
Evaluate workload and schedules to maximize production
Ensure service is completed on time and to customer satisfaction
Perform on-site job inspections
Provide feedback, coaching, and ongoing technical/communication training to subordinates
Participate in all company-sponsored training classes
Manage conflict resolution with clients through clear communication
Communicate with other departments for proper transfer of service work business data
Maintain courteous demeanor with customers and associates at all times
Maintain professional image by wearing company-approved uniform
Abide by all standards of performance and ethics

Skills

Plumbing Installation

Residential Plumbing

Lead Supervision

Pipe Fitting

Plumbing Systems

Hiller Plumbing, Heating, Cooling & Electrical

Plumbing, HVAC, and electrical services provider

About Hiller Plumbing, Heating, Cooling & Electrical

Hiller Plumbing, Heating, Cooling & Electrical provides a range of maintenance services for homes and businesses, focusing on plumbing, HVAC, and electrical work. Their services are delivered by skilled technicians who prioritize customer satisfaction, backed by a guarantee that if customers are not happy, the service is free. Hiller stands out from competitors by offering transparent pricing and various financing options, making it easier for clients to afford necessary upgrades. The company operates under a philosophy called WIN5, which aims to benefit customers, employees, the company, communities, and vendors alike. Hiller's goal is to ensure high-quality service and customer loyalty while fostering a positive business environment.

Nashville, TennesseeHeadquarters

1990Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & ManufacturingIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Paid Vacation

Paid Holidays

Employee Referral Bonus

Risks

Increased competition in the Southeastern US could erode Hiller's market share.

Rising raw material costs may impact profit margins and pricing strategies.

Labor shortages in skilled trades could affect service quality and availability.

Differentiation

Hiller guarantees satisfaction with 'Happy You'll Be or the Service Is Free'.

The company offers transparent, no-surprise pricing to build customer trust.

Hiller's WIN5 philosophy ensures benefits for customers, employees, and communities.

Upsides

Smart home integration offers growth opportunities for Hiller's HVAC and plumbing services.

Demand for energy-efficient systems allows Hiller to promote eco-friendly products.

Subscription-based maintenance services provide steady revenue and customer retention.

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