[Remote] Platform Product Manager (EU) at Connectly

Europe

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Conversational Commerce, AI, Retail, Latin AmericaIndustries

Requirements

5+ years of product management experience, with at least 2 years focused on platform, infrastructure, or AI systems
Technical background in Computer Science, Engineering, or equivalent experience
Deep familiarity with APIs, data pipelines, cloud systems (AWS, GCP), and enterprise integrations (CRM, eCommerce, messaging)
Comfort working with data tools
Strong technical fluency and ability to translate complex system design concepts into actionable product requirements
Proven ability to work closely with engineering teams on backend, infrastructure, and data challenges
Deep understanding of AI system performance, including latency, throughput, caching, and model evaluation
Familiarity with cloud-native systems, data pipelines, and enterprise integration patterns
Experience defining metrics frameworks, observability systems, and testing infrastructure for large-scale AI or SaaS platforms
Passion for enabling others through tools, frameworks, and platforms rather than one-off solutions
Hands-on curiosity about the evolving LLM ecosystem, including emerging approaches to orchestration, monitoring, and evaluation

Responsibilities

Define and drive the AI platform roadmap, focusing on scalability, reliability, and developer efficiency
Collaborate with the Platform Engineering Lead and technical leads in Brazil and San Francisco to scope, prioritize, and deliver platform infrastructure that supports rapid AI agent iteration
Design observability and analytics capabilities — instrumentation, dashboards, and metrics frameworks to track agent performance, latency, and uptime across thousands of deployments
Develop configuration and testing systems that enable engineers to safely experiment with prompts, flows, and integrations without affecting production traffic
Optimize LLM performance and cost-efficiency, working with engineering to measure and reduce latency, improve caching, and streamline model evaluation and fallback mechanisms
Own integration strategy with Meta APIs, customer CRM systems, and eCommerce platforms such as Shopify, VTEX, and SAP, ensuring reliable data flow and event synchronization
Partner with infrastructure and data teams to build scalable pipelines for analytics, monitoring, and experimentation across the AI platform
Codify best practices into platform features and tooling, enabling all Connectly teams to build customer-facing AI experiences faster and more reliably
Drive security, privacy, and compliance standards for all platform components and integrations

Skills

Product Management

AI Platforms

Platform Engineering

Observability

Analytics

Monitoring

Dashboards

Metrics

Deployment Tooling

Configuration Management

Meta APIs

CRM Integrations

Shopify

VTEX

SAP

Scalability

Reliability

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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