Pipeline Universal Banker - Northern VA Branches at M&T Bank

Vienna, Virginia, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Full time employment
Specializes in branch customer experience through sales, service and digital engagement of Consumer and Business Banking customers
Ability to support daily operations of the branch as a Teller
Ability to meet customer service and sales needs as required by the assigned branch
Ability to hold customer appointments
Ability to identify customer needs and refer complex needs to the appropriate team member/partner
Knowledge of Consumer and Business Banking solutions
Ability to explain loan application criteria
Ability to complete servicing-related responsibilities
Ability to follow the Bank’s sales process
Ability to adhere to customer service standards
Ability to engage in lobby management
Ability to introduce appropriate banking partners
Understanding of AML, BSA, and KYC processes
Ability to identify and escalate cases of suspected fraud
Ability to resolve and accurately log customer complaints
Ability to review, approve and help resolve customer overdrafts
Ability to accurately complete customer transactions
Ability to complete related operational activities
Adherence to compliance/operational risk controls
Promotion of a supportive and inclusive environment
Maintenance of internal control standards
Responsible for meeting registration requirements under the Federal SAFE Act
Ability to complete other related duties as assigned

Responsibilities

Educate customers and explain features and benefits of Consumer and Business Banking solutions
Engage customers in a variety of ways to bank with the bank and provide solutions to meet their needs
Explain the high-level criteria used to decision loan applications
Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships
Follow the Bank’s sales process and provide customer-focused advice and guidance
Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships
Adhere to established customer service standards and provide a differentiated experience
Actively engage in lobby management, meeting and greeting customers
Introduce appropriate banking partners when servicing needs present an opportunity for a product solution
Assist and stay current with the Consumer and Business Banking AML, BSA and KYC processes
Identify and escalate cases of suspected fraud
Resolve and accurately log all customer complaints
Review, approve and help resolve Consumer and Business Banking customer overdrafts
Accurately complete customer transactions
Complete related operational activities required by assigned branch
Adhere to applicable compliance/operational risk controls
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards
Responsible for providing exceptional service to branch customers and resolving customer problems
Drive sales and the customer experience within the branch
Interact with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently

Skills

Key technologies and capabilities for this role

Customer ServiceSalesTeller OperationsConsumer BankingBusiness BankingDigital BankingLoan ProcessingRelationship Management

Questions & Answers

Common questions about this position

What is the employment type for this Universal Banker position?

This is a full-time position.

Is this a specific open position or something else?

This is a Universal Banker pipeline requisition for Northern Virginia branches, not for a specific open position, but to keep your information on file for future suitable roles.

What are the main responsibilities of a Universal Banker?

Responsibilities include educating customers on banking solutions, engaging in sales and service, managing lobby interactions, handling transactions, adhering to compliance like AML/BSA/KYC, and resolving customer needs.

What is the company culture like at M&T Bank branches?

The culture emphasizes a differentiated customer experience, understanding customer needs, delivering solutions in moments that matter, and adhering to high customer service standards.

What should I include in my application for this pipeline role?

Highlight your customer service skills, sales experience, ability to handle banking transactions, and knowledge of compliance processes like AML, BSA, and KYC, as this is for ongoing talent sourcing in Northern VA branches.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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