Client Engagement Specialist
PhiloSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Retail PharmacyIndustries
Requirements
- Act as a role model demonstrating genuine care and setting the bar for the pharmacy team
- Exhibit best practices when working the bench, including quarterbacking the team, providing meaningful patient counseling, and abiding by legal and regulatory guidelines
- Lead and develop a pharmacy team promoting best practices and leading through change
- Identify and address performance opportunities
- Support novel program awareness and onboard newly hired pharmacy team members
- Recognize colleagues for their success
- Ensure pharmacy operations are fully compliant with state Board of Pharmacy regulations
- Partner with the Store Manager to maintain a healthy talent pipeline of cross-trained colleagues
Responsibilities
- Live CVS purpose by helping manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
- Oversee the pharmacy team during bench shifts, strengthening performance measures through effective coaching and consistent follow-up
- Support safe and accurate prescription fulfillment by following and directing the team to follow pharmacy workflow procedures and safety guardrails
- Contribute to positive patient experiences by showing empathy, genuine care, coaching the team, collaborating with healthcare teams, and resolving insurance/medication issues
- Proactively offer and deliver immunizations; identify, engage, and support Pharmacy Technicians to learn to immunize
- Manage pharmacy inventory by following and coaching on best practices, focusing on protecting cold chain products
- Conduct new Technician and Pharmacist onboarding for the store and district, including CVS workflow training and ensuring timely completion of required training/licensure
- Escalate issues or concerns to the Rx DL for additional support as needed
- Oversee Staff Pharmacists and District Support Pharmacists (where applicable), managing performance through observation, feedback, validation, annual reviews, and closing gaps
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment opportunity.
What is the salary for the Pharmacy Manager role?
This information is not specified in the job description.
What are the key responsibilities of a Pharmacy Manager?
Key responsibilities include leading and developing the pharmacy team, providing exceptional patient care through counseling and immunizations, overseeing safe prescription fulfillment, managing inventory, and coaching team members for performance improvement.
What is the company culture like at CVS Health?
CVS Health fosters a culture of excellence, genuine care, and compassion, with purpose-driven colleagues focused on transforming health care, improving access, lowering costs, and being a trusted partner.
What makes a strong candidate for the Pharmacy Manager position?
Strong candidates demonstrate leadership by role modeling best practices, coaching teams, providing compassionate patient care, ensuring regulatory compliance, and driving performance improvements in pharmacy operations.
CVS Health
Comprehensive pharmacy and healthcare services
About CVS Health
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.
Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Company Equity
Wellness Program
Professional Development Budget
Paid Vacation
Paid Holidays
Risks
Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.
The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.
The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.
Differentiation
CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.
The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.
CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.
Upsides
Expansion of telehealth services allows CVS to reach more patients remotely.
Increased consumer interest in wellness boosts demand for CVS's health-related products.
The trend towards value-based care aligns with CVS's integrated healthcare approach.
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