Client Engagement Specialist
PhiloSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Retail PharmacyIndustries
Requirements
- Act as a role model demonstrating genuine care and setting standards for the pharmacy team
- Lead and develop a pharmacy team providing exceptional patient care, promoting best practices, and leading through change
- Identify and address performance opportunities, support novel program awareness, onboard new hires, and recognize colleagues
- Exhibit best practices when working the bench, including quarterbacking the team, providing meaningful patient counseling, and abiding by legal/regulatory guidelines
- Hold pharmacy licensure (implied for role)
Responsibilities
- Live the purpose by managing and improving patient health through safe dispensing, counseling, and immunizing practices
- Oversee the pharmacy team during bench shifts, strengthening performance through coaching and follow-up
- Support safe and accurate prescription fulfillment by following and directing adherence to workflow procedures and safety guardrails
- Contribute to positive patient experiences by showing empathy, coaching the team on compassionate care, collaborating with healthcare teams, and resolving insurance/medication issues
- Proactively offer and deliver immunizations, identifying and supporting Pharmacy Technicians to learn immunization
- Manage pharmacy inventory by following and coaching best practices, especially protecting cold chain products
- Conduct onboarding and training for new Technicians and Pharmacists on CVS workflow, ensuring timely completion of training/licensure
- Ensure full compliance with state Board of Pharmacy regulations, escalating issues to Rx DL as needed
- Partner with Store Manager to maintain a talent pipeline of cross-trained colleagues and ensure their training completion
- Oversee Staff Pharmacists and District Support Pharmacists, manage performance via observation, feedback, validation, annual reviews, and gap closure
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the employment type for the Pharmacy Manager position?
The position is full time.
What are the main responsibilities of a Pharmacy Manager at CVS Health?
Responsibilities include leading and developing a pharmacy team, providing exceptional patient care, overseeing safe prescription fulfillment, managing inventory, offering immunizations, and coaching team members on best practices.
What skills or qualities does CVS Health look for in a Pharmacy Manager?
Key qualities include acting as a role model, demonstrating genuine care, leading through change, effective coaching, providing meaningful patient counseling, and abiding by legal and regulatory guidelines.
What is the company culture like at CVS Health for this role?
CVS Health emphasizes a culture of excellence, purpose-driven work, genuine care, compassion, and transforming health care, with Pharmacy Managers setting the bar for their teams.
What makes a strong candidate for the Pharmacy Manager role?
Strong candidates excel in team leadership, patient care, coaching, performance improvement, and promoting best practices like safe dispensing, counseling, immunizations, and inventory management.
CVS Health
Comprehensive pharmacy and healthcare services
About CVS Health
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.
Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Company Equity
Wellness Program
Professional Development Budget
Paid Vacation
Paid Holidays
Risks
Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.
The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.
The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.
Differentiation
CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.
The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.
CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.
Upsides
Expansion of telehealth services allows CVS to reach more patients remotely.
Increased consumer interest in wellness boosts demand for CVS's health-related products.
The trend towards value-based care aligns with CVS's integrated healthcare approach.
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