Personal Shopper at SpartanNash

Fenton, Michigan, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, Grocery, Supply ChainIndustries

Requirements

High school diploma or GED (preferred)
One year of retail or related experience (preferred)
Strong written and verbal communication skills; ability to communicate clearly and professionally with customers
Strong organization and prioritization skills
Ability to make decisions and solve problems
Suggestive Selling/Knowledge of Products
Detail Oriented
Ability to develop knowledge of products and store layout for efficient picking procedures
Proficient in MS office applications (i.e. Word, Excel, PowerPoint, etc.)
Ability to work a flexible schedule based on the needs of the department
Physical ability to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally; stand and walk for extended periods; bend, stoop, twist and turn frequently

Responsibilities

Lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders
Review customer comments/special instructions to ensure product selected matches customer's request; follow up on issues as necessary (i.e., product substitution, etc.)
Ensure quality control and handle products carefully, specifically perishables and delicate items, during selection and packing to minimize damage and ensure customer satisfaction
Scan order products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items
Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed)
Report customer issues, shorts, overages, damages to store management immediately
Research and resolve customer complaints/problems in an appropriate and timely manner
Provide focused and effective customer service
Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction
Follow all PPE and Safety Guidelines
Follow all Food Safety and Cleaning Expectations
Follow Guest Experience Guidelines
May be assigned tasks in other departments based on customer experience need
Additional responsibilities may be assigned as needed

Skills

Key technologies and capabilities for this role

eCommerceOrder PickingProduct SubstitutionQuality ControlPerishables HandlingOrder ScanningCustomer ServiceInventory Management

Questions & Answers

Common questions about this position

Is this position full-time or part-time?

This is a part-time position.

Where is this job located?

The job is located at 1390 N. Leroy - Fenton, Michigan 48430-2762.

What skills are required for the Personal Shopper role?

Required skills include strong written and verbal communication, strong organization and prioritization, ability to make decisions and solve problems, detail-oriented nature, and proficiency in MS Office applications.

What is the company culture like at SpartanNash?

SpartanNash emphasizes a People First culture, Operational Excellence, and Insights that Drive Solutions, with a family of 20,000 Associates contributing to customer-focused innovation.

What qualifications make a strong candidate for this role?

A high school diploma or GED (preferred), one year of retail or related experience (preferred), strong communication and organizational skills, problem-solving ability, and proficiency in MS Office will make you a strong candidate.