Personal Shopper at SpartanNash

Kentwood, Michigan, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, Grocery, Supply ChainIndustries

Requirements

High school diploma or GED (preferred)
One year of retail or related experience (preferred)
Strong written and verbal communication skills; ability to communicate clearly and professionally with customers
Strong organization and prioritization skills
Ability to make decisions and solve problems
Suggestive Selling/Knowledge of Products
Detail Oriented
Ability to develop knowledge of products and store layout for efficient picking procedures
Proficient in MS office applications (i.e. Word, Excel, PowerPoint, etc.)
Ability to work a flexible schedule based on the needs of the department
Physical ability to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally
Ability to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently
Tolerance for typical retail store environment (varied temperatures), outside weather conditions, and low to moderate noise levels

Responsibilities

Lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders
Review customer comments/special instructions to ensure product selected matches customer's request; follow up on issues as necessary (i.e., product substitution, etc.)
Ensure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction
Scan order products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items
Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed)
Report customer issues, shorts, overages, damages to store management immediately
Research and resolve customer complaints/problems in an appropriate and timely manner
Provide focused and effective customer service
Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction
Follow all PPE and Safety Guidelines
Follow all Food Safety and Cleaning Expectations
Follow Guest Experience Guidelines
May be assigned tasks in other departments based on customer experience need
Additional responsibilities may be assigned as needed

Skills

Key technologies and capabilities for this role

eCommerceOrder PickingQuality ControlPerishable HandlingProduct ScanningCustomer ServiceOrder FulfillmentProduct SubstitutionInventory StorageComplaint Resolution

Questions & Answers

Common questions about this position

Is this position full-time or part-time?

This is a part-time position.

Where is this job located?

The job is located at 6127 Kalamazoo SE - Kentwood, Michigan 49508.

What skills and qualifications are required for the Personal Shopper role?

Required skills include strong written and verbal communication, strong organization and prioritization, ability to make decisions and solve problems, detail-oriented nature, and proficiency in MS Office applications. A high school diploma or GED and one year of retail experience are preferred.

What is the company culture like at SpartanNash?

SpartanNash emphasizes a People First culture, Operational Excellence, and Insights that Drive Solutions, with a family of 20,000 Associates contributing to customer-focused innovation.

What makes a strong candidate for this Personal Shopper position?

Strong candidates will have retail experience, excellent communication and organizational skills, problem-solving abilities, product knowledge, attention to detail, and proficiency in MS Office.