Personal Injury Case Management Team Lead at Postman

Lake Mary, Florida, United States

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$70,000 – $80,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Legal, Personal InjuryIndustries

Requirements

5+ years as a Personal Injury Case Manager experience preferred
1-3 years supervisory and/or Operations experience
Education equivalent to high school diploma or GED
Bachelor’s degree in Business, Management, or a related field (preferred)
Ability to manage and motivate people
Ability to maintain a high level of accountability and multi-task in a fast-paced, high-volume environment, independently and as part of a team
Excellent verbal, written, and interpersonal communication skills
Ability to exhibit confidence, knowledge, empathy, and professionalism when engaging clients
Analytical, problem-solving, and decision-making skills
Intermediate or higher Microsoft Office skills
Work in person five days per week in Lake Mary, Florida office

Responsibilities

Directly manage Personal Injury Case Management Team, providing the necessary training, coaching, and instruction for their day-to-day tasks and hitting targets
Regularly monitor and assess staff performance, utilizing data to guide coaching efforts and uphold standards
Manage daily workload and case assignments for Personal Injury Case Managers to drive excellent client experience, maximize clients’ case value, and move clients and cases efficiently through the process
Assist with the preparation of employee training materials, including partnering with the Learning and Development team to identify knowledge gaps and tools to improve performance
Provide performance feedback to team members in order to develop their skills and improve client and case outcomes
Partner with other departments to foster consistent and seamless client experience
Assist assigned team members with challenging client calls while maintaining an extraordinary level of professionalism and courtesy
Address and support ad-hoc improvement projects targeting key areas of opportunity across various operations

Skills

Key technologies and capabilities for this role

Team ManagementStaff TrainingPerformance CoachingCase ManagementWorkload ManagementData AnalysisOnboardingEmployee DevelopmentClient Experience ManagementPersonal Injury Law

Questions & Answers

Common questions about this position

What is the salary for the Personal Injury Case Management Team Lead position?

The annual base salary is $70,000 to $80,000 per year depending on experience, plus a discretionary year-end bonus and benefits.

Is this role remote or in-office?

The role requires working in person five days per week in the Lake Mary, Florida office.

What skills are required for this position?

Required skills include ability to manage and motivate people, maintain accountability and multitask in a fast-paced environment, excellent communication skills, confidence and professionalism with clients, analytical and problem-solving skills, and intermediate or higher Microsoft Office skills.

What is the company culture like at Postman Law?

The company is dedicated to creating a workplace where passionate professionals make a real difference, with a team of experienced attorneys and staff advocating for clients, driving innovation in law, and pursuing unparalleled excellence.

What makes a strong candidate for this Team Lead role?

Strong candidates will have proven ability to manage and motivate teams, experience in a fast-paced environment with high accountability, excellent communication and client engagement skills, and analytical problem-solving abilities.

Postman

API development and collaboration platform

About Postman

Postman provides a platform for API development that helps developers and organizations design, test, document, and monitor APIs. The tools available on Postman enable teams to collaborate effectively, allowing them to share and manage APIs with ease. Users can access a variety of features through a subscription model, which includes different pricing tiers for individuals, small teams, and large enterprises, along with a free tier to attract new users. Postman has played a significant role in facilitating data exchange during the COVID-19 pandemic by offering API collections that provide real-time data for healthcare professionals, researchers, and government agencies. The company's goal is to streamline the API development process and enhance collaboration among development teams.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$422.2MTotal Funding

SERIES_DCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Accidental Death & Dismemberment Insurance.

Dental Insurance.

Disability Insurance.

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Life Insurance.

Mental Health Care.

Occupational Accident Insurance.

Risks

Rapid adoption of generative AI tools could increase competition for Postman.

Explosive API growth may challenge Postman's API management capabilities by 2025.

Data breaches due to exposed API secrets pose a significant security risk.

Differentiation

Postman offers a comprehensive API development environment for developers and enterprises.

The platform supports API-first development, automated testing, and developer onboarding.

Postman's subscription model caters to individual developers, small teams, and large enterprises.

Upsides

Postman's acquisition of Orbit enhances community engagement on the API Network.

Release of Postman v11 aligns with AI integration trends, boosting developer productivity.

Gartner predicts 80% of enterprises will use generative AI APIs by 2026.

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