People Operations Lead (12-Month Contract)

About Flipp

Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments.

We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference.

At Flipp, you'll work with hungry, humble, highly intelligent and other-centered teammates. We challenge ourselves, learn by doing, and grow by developing new skills and perspectives. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way.

People Operations Lead (12-Month Contract)

The People Operations Lead is a 12-month full-time contract role that plays a pivotal role in advancing strategic initiatives and operational excellence across the People and Culture team. This role focuses on leading and contributing to cross-functional projects that enhance the employee lifecycle through process design, system optimization, and high-quality asset delivery. The ideal candidate is a strong project manager, communicator, and facilitator who thrives in a fast-paced, evolving environment. This individual will serve as a connector between the People team and partners such as Finance, IT, and Legal, while playing a key role in enabling scalable, efficient, and people-centric solutions.

What You'll Get the Opportunity to Do:

Strategic Initiatives Management

• Lead the planning, execution and sustainment of strategic transformation projects by ensuring global cross-functional teams communicate smoothly and deliver on expected milestones/results.
• Lead or support change management and communication efforts to ensure smooth implementation of People programs, systems, and services with clear outcomes and positive adoption.
• Design and facilitate workshops, retrospectives, and team rituals to drive alignment, engagement, and continuous improvement.
• Support the design and execution of consolidated global People metrics and insights to help leadership make informed and data driven decisions.

Processes, Systems and Continuous Improvement

• Lead the design and refinement of processes across the employee lifecycle to enhance operational efficiency and elevate the employee experience.
• Identify opportunities to automate workflows, improve system integrations, and streamline processes across HRIS platforms and People systems.
• Partner with cross-functional teams to deliver scalable, high-quality solutions and internal assets that meet stakeholder needs and are rooted in best practices.
• Support functional activities linked to our people technology roadmap (Data architecture mapping and migration, testing, cutover, etc.)
• Develop supporting tools and documentation to drive consistent adoption and process excellence across the People team.

Knowledge Management & Lifecycle Management

• Lead the development of a global knowledge management strategy that enables scalable access to key People policies, programs, and processes.
• Create and maintain living documentation, FAQs, decision trees, and resource libraries that support both the People team and Flipp employees.
• Collaborate with SMEs to ensure timely content updates, consistent messaging, and improved self-serve capability.
• Ensure operational continuity and documentation throughout the employee lifecycle by managing ownership, versioning, and knowledge handoffs.

What You'll Bring to the Team:

• 5+ years of experience in People Operations, HR Project Management, HR Consulting, or similar roles.
• Demonstrated experience managing complex cross-functional projects with measurable impact.
• Proficiency in HRIS systems (e.g., HiBob, Dayforce, Workday) and related technologies.
• Strong experience in process design, systems thinking.