People Operations Associate at Tencent

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field
At least 2 years of experience in SSC HR Employee Master data operations with a focus on Workday HR Core module and Benefits & Absence
Experience with Workday modules such as Compensation, Benefits, and Talent Management
Familiarity with data visualization tools like Power BI or mastery in MS Excel
Knowledge of compliance requirements related to HR data and processes
Strong understanding of APAC or EMEA HR processes and best practices
Proficiency in Microsoft Office Suite, particularly Excel for data analysis
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Proficiency in bots (inferred from context)

Responsibilities

HRSSC Operations: Prepare, review, and issue employment contracts, renewal letters, and addendums in accordance with templates and policy guidelines; track contract expiration and initiate timely renewals or terminations with proper documentation; ensure all contractual documents are uploaded and maintained accurately in Workday or document repositories; manage end-to-end employee life cycle transactions in Workday (e.g., hiring, job changes, terminations, International Transfer and/or Mobility); support salary changes, one-time payments, allowances, and recurring elements in Workday; ensure data quality, system accuracy, and consistency in Workday system records; monitor system issues, perform testing for updates, and liaise with HRIS or Workday BA team for technical support; ensure timely and accurate input for payroll-related cutoffs; document and update standard operating procedures (SOPs) for HR processes
Benefits & Absence Module: Support enrolment, changes, and terminations in employee benefit plans within Workday; coordinate with vendors, HRBPs, or COEs for local benefit compliance and eligibility questions; assist in benefit-related communications, data validation, and monthly reporting as required; maintain and monitor time-off and leave plans, ensuring employee entitlements are updated according to company policy or legislative changes; support employees and managers on Workday leave entries, balances, and system navigation
Data Management & Reporting: Perform quarterly audits to ensure data integrity; generate operational and ad-hoc reports to support business and compliance needs; assist in compiling headcount, turnover, or compliance statistics as required; identify opportunities to streamline HR processes through automation and system enhancements; participate in the testing and implementation of new Workday features and updates
Support & Case Handling: Respond to employee inquiries related to HR processes, policy interpretation, and Workday navigation; manage service requests via HR helpdesk platforms (ServiceNow), ensuring SLAs are met; coordinate with HRBPs and Country HR for issue resolution; serve as a point of contact for HR-related inquiries, providing guidance and support to employees and managers; collaborate with HRBPs to resolve complex issues and ensure a positive employee experience; facilitate training sessions and create user guides to enhance Workday proficiency among staff
Global Team Support & Process Improvement: Participate in multiple projects from Global HR (COE) or Improvement projects (e.g., data cleanup, process improvement and streamline project); ensure all activities comply with data protection laws and internal HR governance policies; maintain strict confidentiality of employee information and sensitive HR data

Skills

Key technologies and capabilities for this role

WorkdayHRISPayrollEmployee Lifecycle ManagementContract ManagementBenefits AdministrationLeave ManagementData AuditingHR ReportingSOP Documentation

Questions & Answers

Common questions about this position

What are the key responsibilities of the People Operations Associate role?

The role involves HRSSC operations like managing employment contracts and Workday transactions, supporting benefits and absence modules, data management and reporting, handling employee inquiries via helpdesk, and contributing to global team support and process improvements.

Is this a remote or on-site position?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Tencent's S3 HR and Management Line?

The S3 HR and Management Line follows a 'User-Focused and Employee-Oriented' philosophy, employing a three-pillar HR organization model to provide productized services and marketized management, supporting organization, talent, and culture development.

What skills or experience make a strong candidate for this position?

Strong candidates will have hands-on experience with Workday for HR transactions, benefits, payroll elements, and reporting, along with skills in data management, process documentation, employee support, and collaboration with HR teams.

Tencent

Internet platform for social, gaming, fintech

About Tencent

Tencent is a technology company that focuses on enhancing the daily lives of internet users and assisting businesses in their digital transformation. It operates in various sectors, including social networking, entertainment, fintech, and cloud computing. Tencent's main products include WeChat, a messaging and mobile payment app with over a billion users, and Tencent Games, which produces popular video games like Honor of Kings and PUBG Mobile. The company generates revenue through online advertising, subscription services, in-app purchases, mobile payments, and cloud services. Unlike many competitors, Tencent has a diverse business model that allows it to serve both individual users and enterprises effectively. The goal of Tencent is to enrich user experiences and support businesses in their digital journeys.

Shenzhen, ChinaHeadquarters

1998Year Founded

$31.5MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, Fintech, AI & Machine Learning, GamingIndustries

10,001+Employees

Benefits

Professional Development Budget

Risks

Tencent's addition to the US blacklist may affect its operations and partnerships.

Developing Call of Duty mobile version may lead to competitive tensions with Microsoft.

Investment in blockchain exposes Tencent to volatile regulatory environments.

Differentiation

Tencent's WeChat app integrates messaging, social media, and mobile payments seamlessly.

Tencent Games is a global leader with popular titles like Honor of Kings and PUBG Mobile.

Tencent Cloud offers scalable solutions for businesses, enhancing digital transformation efforts.

Upsides

Tencent's investment in blockchain technology could enhance its fintech and cloud services.

The Hunyuan-Large language model advances Tencent's AI capabilities in social networking and gaming.

Collaboration with DYXnet on AI solutions opens new avenues in digital transformation services.

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