[Remote] Payroll Analyst at Thumbtack

Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Home ServicesIndustries

Requirements

2+ years of direct experience successfully handling shared services payroll for employees (100-300 people)
Knowledge of HRMS and Payroll systems, preferably Cloudpay and Workday
Awareness of Philippine Taxation and Labor Law
Self-starter and has the initiative to lead projects to enhance the employee experience
Strong customer service skills, including the ability to handle difficult, urgent, and sensitive personal employee situations with confidentiality and discretion
Excellent problem-solving, critical thinking, and analytical skills to find the best solutions for our employees
Excellent English communication (verbal, writing, instant messaging, and email writing) skills
Comfortable navigating multiple systems and getting up to speed very quickly with all of our online tools
Comfortable working in a fast-paced tech startup environment where processes are still being defined
Familiarity with Slack and Google Platform

Responsibilities

Manage Timely and Accurate Payroll and Timekeeping for all PH employees, including payroll processing, payroll validation, ticket dispute management, final pay processing, system enhancement, and configuration
Ensure compliance with statutory requirements such as tax withholdings, SSS, Philhealth, Pag-ibig and other government-mandated contributions
Provide payroll support, data insights and recommendations to People Business Partners and People Operations team, that drive business strategies and decisions
Manage and triage the Philippines Payroll ticket queue, answering routine questions, processing transactions, and escalating or assigning more complex requests as appropriate
Provide employees with accurate and useful direction, resources, or support as needed to their queries in the quickest and most effective channel (voice, email, ticket, or instant message)
Help to maintain and update payroll policies, procedures, and knowledge bases to ensure current and future best support for employees
Work with the team to improve operational efficiency and the employee experience by identifying opportunities for automation, process and policy changes, and improved communications and documentation
Support internal and external audits by providing accurate payroll data and documentation
Conduct Payroll and Timekeeping onboarding trainings for New Hires and newly appointed Managers
Assists in the completion of special and ad-hoc projects
Uphold the values of Thumbtack

Skills

Payroll Processing

Timekeeping

Tax Withholdings

SSS

Philhealth

Pag-ibig

Payroll Compliance

Ticket Management

Data Insights

Benefits Administration

Payroll Systems

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$680.3MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Paid Holidays

Phone/Internet Stipend

Mental Health Support

Risks

Increased competition from OfferUp could dilute Thumbtack's market share.

Dependency on RentRedi partnership may risk customer acquisition dynamics.

Reliance on external funding could be risky if market conditions change.

Differentiation

Thumbtack connects users with 300,000 local service businesses across the U.S.

The platform offers personalized guidance and cost estimates for various home services.

Thumbtack charges professionals for leads, ensuring a straightforward revenue model.

Upsides

Partnership with OfferUp expands market reach and customer base.

$75 million financing boosts technology investment and service expansion.

Experienced leaders enhance legal and user research capabilities, improving trust and experience.

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