Payment Operations Specialist / Manager, Gulf Binance at Binance

Bangkok, Bangkok, Thailand

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Blockchain, FintechIndustries

Requirements

Bachelor’s degree in Business, Finance, Operations, or related field
3–6 years of experience in payment operations, crypto exchange, or fintech
Strong understanding of crypto-fiat workflows, settlement, and vendor coordination
Hands-on experience with reconciliation tools or case investigation is preferred
Analytical, detail-oriented, and proactive in issue resolution
Bilingual English/Thai is required to coordinate with overseas partners and stakeholders
Ownership mindset with ability to work independently under minimal supervision
Strong collaboration and communication across functions (Product, Tech, Compliance)
Data-driven and process-oriented ability to visualize workflows and identify improvements

Responsibilities

Oversee end-to-end crypto payment, fiat conversion, and reconciliation processes
Monitor transaction accuracy, investigate discrepancies or failed transactions, and ensure timely resolution
Coordinate and escalate complex cases to banking partners or 3rd-party vendors when required
Ensure smooth daily settlements and system uptime across all payment channels
Maintain and improve SOPs for all payment and case-handling workflows
Identify inefficiencies, propose automation or system enhancements, and monitor operational KPIs
Support preparation of daily/weekly reports on payment trends, reconciliation status, and case resolution metrics
Ensure all processes comply with internal policies and Thai regulatory standards
Work with Compliance and Risk teams to review suspicious transactions or high-risk payment flows
Support internal and external audits with transaction logs and documentation
Work closely with Product, Tech, and Customer Support teams to improve payment journeys and case turnaround times
Liaise with 3rd-party vendors, payment gateways, and banks to resolve technical or settlement-related issues
Contribute to scaling operational readiness for new products, currencies, or payment features

Skills

Key technologies and capabilities for this role

Payment OperationsSettlement OperationsTransaction ReconciliationSOP ManagementKPI MonitoringProcess AutomationCrypto-to-FiatTransaction MonitoringCross-functional CoordinationVendor Management

Questions & Answers

Common questions about this position

Is this position remote or onsite?

The position offers full-time onsite or remote work arrangements.

What experience is required for this role?

Candidates need 3–6 years of experience in payment operations, crypto exchange, or fintech, along with a strong understanding of crypto-fiat workflows, settlement, and vendor coordination.

What education is required for the Payment Operations Specialist / Manager role?

A Bachelor’s degree in Business, Finance, Operations, or related field is required.

What does the role involve in terms of team collaboration?

You will work closely with the Head of Operations, Product, Tech, Customer Support teams, as well as 3rd-party vendors, payment gateways, and banks.

What salary or compensation does this position offer?

This information is not specified in the job description.

Binance

Cryptocurrency exchange for trading and earning

About Binance

Binance is a cryptocurrency exchange platform where users can buy, sell, and trade a variety of cryptocurrencies, including Bitcoin and Ethereum. It offers multiple trading options such as Spot, Margin, and Futures markets, along with a peer-to-peer service for direct transactions. Users can also earn interest on their crypto holdings through Binance Earn and trade NFTs in its marketplace. Binance stands out as the largest crypto exchange by trade volume, aiming to provide comprehensive services for both new and experienced traders.

Valletta, MaltaHeadquarters

2017Year Founded

$9.7MTotal Funding

SERIES_ACompany Stage

Crypto & Web3, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Competitive salary

Option to be paid in crypto

Health insurance

Flexible working hours

Remote work for many roles

Company sponsored holidays

Learning and development programs

Free language classes

Relocation support

International transfers mid-career

Risks

Regulatory scrutiny in the U.S. could impact Binance's operations and reputation.

Allegations of internal misconduct may lead to legal complications for Binance.

Expansion into new markets like Brazil poses integration and compliance challenges.

Differentiation

Binance offers a comprehensive range of crypto services, including trading and NFTs.

It is the largest crypto exchange by trade volume, serving over 166 million users.

Binance provides unique products like Binance Earn and a Launchpad for new tokens.

Upsides

Binance benefits from the growing popularity of crypto staking and yield farming.

Increased interest in Layer 2 solutions could boost Binance's trading volume.

Stablecoin adoption for cross-border transactions may increase Binance's trading volumes.

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