Payment Operations Specialist at Banner Bank

Spokane, Washington, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

H.S. Diploma required (or equivalent combination of education and experience)
0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure
Excellent customer service, analytical, and problem-solving skills
Proven organizational skills and attention to detail
Ability to prioritize and execute tasks in a high-pressure environment while meeting critical deadlines
Effective written and verbal communication skills, with ability to positively influence others
Ability to work independently with little direct supervision while managing time and resources
Proven experience with troubleshooting principles/methodologies and issue resolution techniques
Proficient in Microsoft Office and ability to quickly learn and adapt to new technologies
Knowledge of federal and state laws/regulations relative to deposit accounts and bank operations

Responsibilities

Provide support and excellent customer service to internal staff for payment operational areas (e.g., Wires, ACH, Cash Services, Items Processing, Exception Item Processing, Check Services, Faster Payments, Statement Rendering and Research, regulatory/compliance objectives)
Complete tasks accurately and timely while observing segregation of duties
Monitor functionality of automated processes and escalate potential issues
Complete assigned duties timely and escalate to leadership if concerns arise with meeting key processing deadlines
Provide telephone and e-mail support to internal clients
Escalate identified opportunities for process improvements in line with business line strategies
Assist with special projects related to operations (e.g., system conversions, acquisitions)
Comply with policies, procedures, security requirements, and government regulations
Ensure client data remains confidential and secure
Ensure processes are completed in accordance with Bank policies and key processing deadlines are met
Support branches and bank staff through review and documentation of critical and regulatory functions
Support the bank's strategic business plans, projects, and processes

Skills

Wires

ACH

Cash Services

Items Processing

Exception Item Processing

Check Services

Faster Payments

Statement Rendering

Research

Customer Service

Regulatory Compliance

Payment Operations

Banner Bank

Provides banking services and financial products

About Banner Bank

Banner Bank provides a variety of financial services to individuals and businesses in the Western United States, including checking and savings accounts, loans, mortgages, and investment services. The bank operates over 200 locations across Washington, Oregon, California, and Idaho, managing assets of more than $12.6 billion. Its products work by offering tailored financial solutions and expert guidance to meet the specific needs of each client, ensuring personalized service. Unlike many competitors, Banner Bank emphasizes quality, teamwork, and community involvement, which has earned it accolades such as being named the Best Bank in the Pacific Region by Money Magazine and receiving a five-star rating from Bauer Financial for financial strength. The goal of Banner Bank is to provide exceptional financial services while fostering strong community ties and ensuring customer satisfaction.

Walla Walla, WashingtonHeadquarters

1890Year Founded

IPOCompany Stage

Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Tuition Reimbursement

Risks

Increased competition from digital-only banks may erode market share.

Rising interest rates could decrease loan demand, affecting revenue.

Evolving cybersecurity threats pose risks to customer data security.

Differentiation

Banner Bank emphasizes community involvement and personalized customer service.

The bank has been recognized as one of America's Most Trustworthy Companies.

Banner Bank offers tailored financial solutions to meet diverse client needs.

Upsides

Banner Bank's focus on ESG practices attracts environmentally conscious customers.

The bank's strong community ties enhance customer loyalty and brand reputation.

Recognition as a trustworthy company boosts customer confidence and retention.

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