Patient Site Engagement Operations Specialist at IQVIA

Durham, North Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Clinical Trials, Healthcare, PharmaceuticalIndustries

Requirements

BA/BS or equivalent, preferably in a scientific or health-related discipline
Minimum of 3 years relevant experience in global patient recruitment and clinical trial execution with a pharmaceutical company, CRO, and/or healthcare facility/research site
Strong clinical project management experience preferred
Expertise in the areas of drug development, clinical trial operations, and strategic planning
Previous experience in clinical trial operations including the execution of study outreach, patient compliance and support programs
Strong planning and tracking skills, customer focused, well organized, detail oriented and capable of successfully managing multiple projects
Excellent time, priority, and self-management skills. Strong project management skills
Strong team orientation: demonstrates initiative to solve problems and improve efficiency and/or customer service
High degree of proficiency in Microsoft Excel, PowerPoint and Word. Microsoft Project
Good written and oral communication skills
Strong understanding of appropriate software and company systems
Periodic travel as required

Responsibilities

Provide administrative support to PSE Managers for the management, execution and timely delivery of tactics for patient and site-facing initiatives in support of a clinical trial
Interface with key Delivery Unit customers Trial Delivery Leaders (TDLs), Trial Delivery Managers (TDMs)
Interface with key Global Clinical Operations (GCO) customers Local Trial Manager (LTM) and Site Manager (SM), suppliers, and other stakeholders involved in the development, management, and dissemination of patient and site-facing tactics
Adhere to applicable sponsor SOPs, WIs, policies, local regulatory requirements, etc
Comply with relevant time reporting systems, training requirements and develop therapeutic knowledge enough for role and responsibilities
Ensure accuracy and oversight of Scope of Work (SOW) to reflect all External Service Providers planned services and budgets. This includes forecasting and proactive management of PSE trial budgets and Purchase Orders
Keep the project plan updated in relation to timelines and budget based on the scope of work for delivery of the tools and tactics for a clinical trial
Drive execution of tactics and initiatives through management of service providers as required by business including: creative and content development, global translations, material production, technical development of apps, websites, and other technological tools to promote patient/caregiver and/or site engagement
Ensure compliance with sponsor policies by way of documenting Compliance review and approval of tools and tactics; maintain oversight for IRB/EC approvals, as needed
Ensure clear communications with all stakeholders throughout the process to ensure clearly defined expectations. Stakeholders include service providers, study and clinical teams, PSE team members, leadership, and compliance
Contribute to study meetings via facilitation, attending, and/or presenting at various meetings
Maintain deep understanding and use of sponsor finance and contracting systems
Support the coordination of congress / conference preparations and on-site logistics, as applicable
Ensure development and delivery of presentations and workshop content at Global Investigator Meetings, Ad Hoc face-to-face meetings, and other similar meetings as needed

Skills

Key technologies and capabilities for this role

SOP compliancebudget managementproject planningstakeholder managementPurchase OrdersScope of Workclinical trial operationsIRB/EC approvalsservice provider managementtherapeutic knowledgetime reportingglobal translationsmaterial production

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What is the salary range for this role?

This information is not specified in the job description.

What education and experience are required for this position?

A BA/BS or equivalent, preferably in a scientific or health-related discipline, is required along with a minimum of 3 years relevant experience in global patient recruitment and clinical trial execution.

What key skills are needed for the Patient Site Engagement Operations Specialist role?

Strong clinical project management experience, expertise in drug development, clinical trial operations, and strategic planning, plus previous experience in clinical trial operations including study outreach and patient support programs are required.

What does a strong candidate for this role look like?

A strong candidate has a scientific or health-related degree, at least 3 years in global patient recruitment and clinical trials with pharma/CRO experience, strong project management, and expertise in clinical operations and strategic planning.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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