Patient Program Manager at Eli Lilly and Company

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmaceuticalsIndustries

Requirements

Ability to flourish in a high performance, high integrity TeamLilly culture and live company values
Expertise in designing, implementing, and overseeing PSPs, PFPs, and AAPs
Strong project management, risk management, and compliance skills
Knowledge of Lilly standards, procedures, regulatory requirements, Program Procedures, Policies, & Playbooks
Understanding of patient privacy, safety & pharmacovigilance, regulatory, information security policies, and financial controls
Capability to balance patient/customer experience with compliance
Experience in procuring, contracting, and managing external vendors/service providers
Subject matter expertise in patient and customer programs

Responsibilities

Ensure all PSPs, PFPs, and AAPs operate compliantly and provide optimal patient & customer experience
Implement programs using appropriate playbooks, procedures, policies, and adhering to Australian code of conduct
Build consistent processes and metrics to maximize efficiency, effectiveness, and sustainability
Procure & contract appropriate service providers/vendors
Partner with and guide brand teams in program design, project management, and implementation
Share learnings, innovations, and serve as Subject Matter Expert for patient/customer programs
Champion exceptional customer experience through improved processes and innovative service offerings
Develop robust governance processes ensuring compliance with Lilly standards, legal, and regulatory requirements
Develop and implement effective program performance measures, dashboards, and scorecards
Document monitoring and oversight of programs and external parties
Assume relationship/business owner responsibilities for external parties/service providers
Accountable for robust monitoring plans covering key risk activities/KPIs for each program
(If applicable) Serve as Supplier Relationship Owner and manage contracts with external service providers
Accountability for financial aspects when partnering with external vendors

Skills

Key technologies and capabilities for this role

Project ManagementRisk ManagementCompliancePatient PrivacyProgram DesignProgram ImplementationStakeholder ManagementRegulatory Requirements

Questions & Answers

Common questions about this position

What is the employment type for this Patient Program Manager role?

This is a full-time position.

Is this Patient Program Manager role remote or office-based?

This information is not specified in the job description.

What key skills are needed for the Patient Program Manager position?

The role requires strong project management, risk management, compliance expertise, and the ability to partner with brand and medical teams while ensuring adherence to Lilly standards, procedures, and regulatory requirements.

What is the company culture like at Eli Lilly for this role?

The culture emphasizes a high performance, high integrity TeamLilly environment where employees live company values, meet expectations, win together, put people first, and are determined to make life better for people around the world.

What makes a strong candidate for the Patient Program Manager role?

Strong candidates will thrive in a high-performance team culture, excel in process ownership for patient support programs, demonstrate expertise in compliance and project management, and have the ability to innovate while partnering with brand teams.

Eli Lilly and Company

Develops and delivers prescription medicines globally

About Eli Lilly and Company

Eli Lilly and Company is a global pharmaceutical company that focuses on discovering, developing, and delivering medicines to improve health. The company has a long history of scientific achievements, including the creation of insulin, the first life-saving treatment for diabetes. Lilly's operations involve extensive research and development to create new medications and enhance existing ones, ensuring they are safe and effective. Their products are primarily prescription medicines sold to healthcare providers for various medical conditions, including diabetes, cancer, and pain management. What sets Lilly apart from its competitors is its strong commitment to ethical practices and the protection of its products from counterfeiting. The company's goal is to enhance lives through innovative medical solutions while maintaining high standards of quality and ethics.

Indianapolis, IndianaHeadquarters

1876Year Founded

$1,180.1MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Competition from Novo Nordisk's Ozempic may impact tirzepatide's market share.

Potential construction delays in Indiana could affect GLP-1 drug production timelines.

Regulatory challenges may hinder Kisunla's expansion in new Alzheimer's markets.

Differentiation

Eli Lilly's rich history includes the first life-saving insulin treatment.

Lilly's strategic partnerships enhance its position in neurodegenerative disease treatments.

FDA approval of Zepbound opens new therapeutic markets for sleep disorder treatments.

Upsides

Lilly's $9 billion complex in Indiana boosts GLP-1 drug production capacity.

Kisunla's approval in China expands Lilly's Alzheimer's treatment market in Asia.

Collaboration with EVA Pharma enhances Lilly's reputation as socially responsible.

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