Patient Care Coordinator Full Time at BJ's Wholesale Club

Manchester, Connecticut, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, HealthcareIndustries

Passionate about delivering outstanding patient care experiences
Ability to assist in the delivery of efficient and comprehensive tele-optometry exams utilizing state-of-the-art optical and telemedicine equipment
Commitment to team collaboration, flawless execution, honesty, integrity, and accountability
Embrace inclusion, diversity, respect, speed, agility, innovation, and adaptation
Maintain a friendly and positive attitude
Adhere to all privacy and confidential/proprietary company policies and procedures (e.g., HIPAA)
Understand how to access and read production and/or financial performance reporting for the department

Carry out job functions and responsibilities as assigned
Support the application of club policies, procedures, and compliance
Provide support to Members in making eyeglass adjustments and repairs
Enthusiastically greet patients inside BJ’s Optical and identify patient vision needs through open-ended questions
Promote eye exam availability to BJ’s members and their families
Foster strong partnerships with optical team members and optometrists
Assist in scheduling eye exam appointments and entering patient information
Deliver service excellence through all points of contact, resolve and deescalate member concerns
Ensure a safe and positive environment for members and team
Commit to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Work as a team to deliver GOLD club standards daily (e.g., Grand opening look, stocked items, planograms, accurate signage, clean and organized)
Lead with the member in mind, address concerns, and escalate as appropriate