Job Description

Position Overview

This role involves reviewing tissue cases for accuracy, assisting colleagues, managing case holds, communicating with internal and external stakeholders, and performing data entry. The position requires regular handling of Protected Health Information (PHI) and adherence to HIPAA/PHI privacy and security training.

Employment Type

• [Not Specified]

Location Type

• [Not Specified]

Salary

• [Not Specified]

Responsibilities

• Review select cases for accuracy of tissue request and escalate to PAs when needed, completing accurate data entry.
• Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work.
• Ensure necessary notes and holds are placed on cases for non-conforming samples, discrepancies, and/or missing information to facilitate timely follow-up by the Customer Care team.
• Compose professional emails/faxes using proper grammar and spelling to communicate with other departments for case escalation and/or status updates.
• Perform outbound calls to pathology labs for specimen information (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc.).
• Attend interdepartmental meetings as needed and provide feedback on current processes or workflows.
• Monitor errors and metrics for all tissue cases.
• Handle PHI in both paper and electronic forms and access various technologies to do so.
• Complete HIPAA/PHI privacy, General Policies and Procedure Compliance, and security training within the first 30 days of hire.
• Maintain current status on Natera training requirements.
• Perform other duties as assigned.

Qualifications

• High School Diploma (or equivalent) required.
• 2+ years of medical industry related experience.
• Previous computer experience required.
• Previous data entry experience required.

Knowledge, Skills, and Abilities

• Trained on all product types and able to accession with high accuracy and efficiency consistently.
• Ability to handle most escalations, discrepancies, and holds.
• Firm understanding and knowledgeable in all aspects of the Accessioning process and SOPs.
• Typing speed of at least 45 WPM with high accuracy.
• Excellent oral and written communication skills required.
• Excellent critical thinking skills and the ability to use good judgment.
• Ability to perform required duties with a high degree of accuracy and attention to detail.
• Positive attitude and ability to work well with others.

Our Opportunity

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated professionals from world-class institutions who care deeply for our work and each other.

What We Offer

• Competitive Benefits: Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
• Free Testing: Natera employees and their immediate families receive free testing.
• Fertility Care Benefits: Included as part of employee benefits.
• Additional Benefits: Pregnancy and baby bonding leave, 401k benefits, commuter benefits, and more.
• Employee Referral Program: A generous program is offered.

For more information, visit www.natera.com.

Equal Opportunity Employer

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, welcoming people of different backgrounds, experiences, abilities, and perspectives. Inclusive collaboration benefits our employees, our community, and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply.