Partner Success Manager
Mercury- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor's degree in a relevant field, along with at least 5 years of experience in partner success or a related role, and a proven ability to build strong relationships with clients. Strong communication and interpersonal skills are essential, as is the adaptability to quickly grasp and apply new information.
The Partner Success Manager (PSM) will develop and manage assigned dealer partner portfolios, handle dealer partner inquiries and communication, analyze dealer partner data to improve customer experience, evaluate and improve tutorials and communication infrastructure, mediate between dealer partners and the organization, handle and resolve dealer partner requests and concerns, suggest new solutions or products to improve dealer partners’ operations, anticipate customer needs based on projects in the pipeline, and hold weekly and biweekly status meetings to provide updates and solutions to dealer partners.
Cloud-native platform for automotive retail management
Tekion has developed a cloud-native platform designed for the automotive retail industry. Its main product is a Dealer Management System (DMS) that utilizes technologies like Big Data, the Internet of Things (IoT), and Machine Learning (ML) to improve the operations of car dealerships. The DMS provides a centralized view and performance metrics for dealership groups, allowing for better management and increased operational efficiency. Tekion differentiates itself from competitors by being the first and fastest cloud-native DMS available, and it integrates seamlessly with major Original Equipment Manufacturers (OEMs) at no extra cost. The company's goal is to enhance dealership efficiency, profitability, and customer experience through its subscription-based software-as-a-service (SaaS) model, which also includes additional services to help dealerships identify upsell and cross-sell opportunities.