Part-Time Keyholder - Broadway Plaza at Rothy's

Walnut Creek, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

2+ years of Retail, Hospitality, or customer-oriented experience
Positive attitude and relentless focus on customer happiness
Love collaborating and working in a team environment
Comfortable in a fast-paced, ever-changing environment
Excellent communicator
Careful listener who thinks on their feet and provides solutions timely
Comfortable working on feet up to 8 hours a day in a busy store
Able to lift up to 25 pounds
18 years of age or older
Experience on the sales floor and ability to quickly learn policies and procedures
Organized and proactive

Responsibilities

Act as Manager on Duty when ASM and SM are not present
Learn all operational procedures and assist with all customer-related inquiries on the floor
Oversee opening and closing procedures for the store
Effectively communicate Rothy’s brand story, values, and mission to customers
Support store leadership in communicating important updates to Retail Associates
Assist in keeping the entry area, display area, and floor clean and tidy
Supervise vendors for cleaning, in-store fixtures, or updates
Share expert brand and product knowledge to help customers experience the style, look, and quality of shoes
Serve as a point person for all store associate questions and relay outstanding questions or issues to store leadership

Skills

Key technologies and capabilities for this role

Retail SalesCustomer ServiceStore OperationsOpening ProceduresClosing ProceduresBrand CommunicationSales Floor Management

Questions & Answers

Common questions about this position

What is the salary for the Part-Time Keyholder position?

This information is not specified in the job description.

Is this a remote position, or where is it located?

The position is located in Walnut Creek, CA - Broadway Plaza, requiring on-site presence in the store.

What experience and skills are required for this role?

Candidates need 2+ years of Retail, Hospitality, or customer-oriented experience, a positive attitude with a focus on customer happiness, excellent communication skills, and the ability to work comfortably on feet up to 8 hours while lifting up to 25 pounds.

What is the company culture like at Rothy's?

Rothy's fosters an inclusive environment across HQ, retail stores, and factory, with a phenomenal Retail team that provides extraordinary customer experiences through expert product knowledge and out-of-this-world service, emphasizing sustainability and teamwork.

What makes a strong candidate for the Keyholder role?

Strong candidates have sales floor experience, can quickly learn policies and procedures, are organized, proactive, team-oriented, and thrive in fast-paced environments with excellent customer service skills.

Rothy's

Sustainable footwear and accessories brand

About Rothy's

Rothy's creates stylish footwear and accessories using recycled materials, such as plastic bottles and marine plastic. Their products include shoes, handbags, and other accessories, all designed for environmentally conscious consumers. Rothy's operates through a direct-to-consumer model, selling products online at rothys.com, which allows them to control their brand and customer experience. What sets Rothy's apart from competitors is their strong commitment to sustainability, continuously using eco-friendly materials and practices to reduce environmental impact. The company's goal is to provide fashionable and comfortable products while promoting environmental responsibility.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$235.4MTotal Funding

SECONDARYCompany Stage

Consumer GoodsIndustries

201-500Employees

Risks

Increased competition from sustainable fashion brands may dilute Rothy's market position.

Reliance on Amazon could reduce profit margins due to commission fees.

New leadership may lead to strategic shifts that alienate existing customers.

Differentiation

Rothy's uses a proprietary 3D knitting process to reduce material waste.

The company repurposes single-use plastic bottles into stylish, sustainable footwear and accessories.

Rothy's operates a TRUE Zero Waste certified factory, enhancing its sustainability credentials.

Upsides

Rothy's expansion into Amazon increases brand accessibility and customer reach.

The flagship store in NYC enhances brand visibility and customer engagement.

Rothy's leadership changes may bring fresh strategic insights and growth opportunities.

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