Member Support Agent - Part Time
Omada HealthSalary not specified
Part Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Part TimeJob Type
UnknownVisa
Retail, FashionIndustries
Requirements
- 2+ years of Retail, Hospitality, or customer-oriented experience
- Positive attitude and relentless focus on customer happiness
- Love collaborating and working in a team environment
- Comfortable in a fast-paced, ever-changing environment
- Excellent communicator
- Careful listener who thinks on their feet and provides solutions timely
- Comfortable working on feet up to 8 hours a day in a busy store
- Able to lift up to 25 pounds
- 18 years of age or older
- Experience on the sales floor and ability to quickly learn policies and procedures
- Organized and proactive
Responsibilities
- Act as Manager on Duty when ASM and SM are not present
- Learn all operational procedures and assist with all customer-related inquiries on the floor
- Oversee opening and closing procedures for the store
- Effectively communicate Rothy’s brand story, values, and mission to customers
- Support store leadership in communicating important updates to Retail Associates
- Assist in keeping the entry area, display area, and floor clean and tidy
- Supervise vendors for cleaning, in-store fixtures, or updates
- Share expert brand and product knowledge to help customers experience the style, look, and quality of shoes
- Serve as a point person for all store associate questions and relay outstanding questions or issues to store leadership
Skills
Retail Sales
Customer Service
Store Operations
Opening Procedures
Closing Procedures
Brand Communication
Sales Floor Management
Rothy's
Sustainable footwear and accessories brand
About Rothy's
Rothy's creates stylish footwear and accessories using recycled materials, such as plastic bottles and marine plastic. Their products include shoes, handbags, and other accessories, all designed for environmentally conscious consumers. Rothy's operates through a direct-to-consumer model, selling products online at rothys.com, which allows them to control their brand and customer experience. What sets Rothy's apart from competitors is their strong commitment to sustainability, continuously using eco-friendly materials and practices to reduce environmental impact. The company's goal is to provide fashionable and comfortable products while promoting environmental responsibility.
San Francisco, CaliforniaHeadquarters
2012Year Founded
$235.4MTotal Funding
SECONDARYCompany Stage
Consumer GoodsIndustries
201-500Employees
Risks
Increased competition from sustainable fashion brands may dilute Rothy's market position.
Reliance on Amazon could reduce profit margins due to commission fees.
New leadership may lead to strategic shifts that alienate existing customers.
Differentiation
Rothy's uses a proprietary 3D knitting process to reduce material waste.
The company repurposes single-use plastic bottles into stylish, sustainable footwear and accessories.
Rothy's operates a TRUE Zero Waste certified factory, enhancing its sustainability credentials.
Upsides
Rothy's expansion into Amazon increases brand accessibility and customer reach.
The flagship store in NYC enhances brand visibility and customer engagement.
Rothy's leadership changes may bring fresh strategic insights and growth opportunities.
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