Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Part-Time Bilingual Call Center Agent at Bardel Entertainment
Irving, Texas, United States
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Entertainment, HospitalityIndustries
Requirements
- Bilingual in English and Spanish (speak, read, and write)
- High school diploma or equivalent (post-high school education a plus; in lieu, enrolled in high school vocational program or attending college)
- 1 year of call center/customer service experience highly preferred
- 1 year of sales experience preferred
- Clear verbal communication, written communication, and reading comprehension in English and Spanish
- Basic computer skills (typing 35 wpm, data entry, Internet savvy, MS Windows, Outlook)
- Strong interpersonal and customer service skills with a sales mentality
- Ability to accurately interpret information, demonstrate problem-solving skills, and analytical thinking
- Ability to work under pressure and maintain a friendly, customer service-oriented persona
- Ability to work efficiently both independently and as part of a team
- Ability to prioritize work to meet deadlines and productivity goals
- Open availability for evenings and weekends (hours 9:00AM to 7:00PM)
- Able to sit in a chair for extended periods, speak/hear via telephone headset, type on keyboard, and use computer mouse
Responsibilities
- Take incoming telephone calls from Chuck E. Cheese guests; discuss location information, options for birthday parties, and organizational parties; assist in scheduling fundraising events
- Respond appropriately to guest objections and questions
- Deliver accurate descriptions of services regarding birthday parties and fundraising campaigns
- Record each call by accurately documenting status and comments in the appropriate database or platform
- Increase birthday party sales by delivering excellent customer service and upselling party package options
- Minimize guests’ hold times by following all processes
- Perform other duties and aid co-workers as directed by supervisor or Corporate Management Team
- Able to work a flexible schedule, including weekends, to support business needs
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time or part-time position?
This is a part-time position.
What are the hours and scheduling requirements?
Hours of operation are 9:00AM to 7:00PM with open availability required for evenings and weekends, and a flexible schedule including weekends to support business needs.
What skills and experience are required for this role?
Bilingual proficiency in English and Spanish is required, along with clear verbal/written communication, basic computer skills (typing 35 wpm, data entry, Internet savvy, MS Windows, Outlook), strong interpersonal and customer service skills with a sales mindset. 1 year of call center/customer service experience and sales experience are highly preferred.
What is the company culture like?
The company offers a fun and rewarding environment with set schedules, monthly contests, a casual dress code, and a 50% meal discount in DFW.
What makes a strong candidate for this position?
Strong candidates are bilingual in English/Spanish, have call center or customer service experience, sales experience, basic computer skills, and availability for evenings/weekends; high school students in vocational programs or college students are also encouraged to apply.
Bardel Entertainment
Produces 2D, 3D, hybrid animation for VOD/SVOD
About Bardel Entertainment
Bardel Entertainment specializes in 2D, 3D, and hybrid animation, creating content for VOD/SVOD platforms and collaborating with industry giants like Netflix, Disney, and Warner Brothers. Their renowned expertise lies in producing popular series such as The Dragon Prince and Rick and Morty, utilizing advanced animation technologies.
None, CanadaHeadquarters
1987Year Founded
M_AND_ACompany Stage
EntertainmentIndustries
201-500Employees
Risks
Competition from international studios, especially in Asia, is increasing.
AI-driven tools may reduce demand for traditional animation services.
Streaming platforms producing in-house content may decrease external service demand.
Differentiation
Bardel is North America's leading animation services provider.
Bardel excels in real-time animation using Unreal Engine technology.
Bardel is adopting eco-friendly practices in animation production.
Upsides
Demand for animated content on streaming platforms is increasing.
Adult animation is gaining popularity, opening new market segments.
AI integration enhances creative processes and reduces animation costs.
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