Carry out job functions and responsibilities as assigned
Support application of club policies, procedures, and compliance
Act with honesty and integrity, lead with the member in mind, and escalate concerns as appropriate
Ensure a safe and positive environment for members and team
Embrace inclusion and diversity, working collaboratively with respect
Work as a team to achieve goals, moving with speed and agility
Innovate and adapt quickly
Maintain a friendly and positive attitude
Understand how to access and read production and/or financial performance reporting for the department
See the connection between consistent execution and business impact
Responsibilities
Stock, rotate, and store general merchandise and/or food in the club
Ensure all merchandise is clearly labeled and fully stocked
Maintain the neat and clean environment of the club by removing trash and debris
Maintain display signage for all products, create labels, and apply merchandise sales tags
Ensure all product labels and price tags are clear and visible
Handle damaged goods and spoiled products in accordance with company policies and procedures
Perform general housekeeping duties, including removing trash and cardboard
Deliver service excellence, resolve and deescalate member concerns
Commit to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean
Work as a team to deliver GOLD club standards daily, including Grand Opening Look (GOL), all items stocked, promotional plans executed, visible accurate signage, and clean/organized inside and out