Ability to carry out job functions and responsibilities as assigned
Support club policies, procedures, and compliance
Act with honesty and integrity, lead with the member in mind, and escalate concerns as appropriate
Ensure a safe and positive environment for members and team members
Embrace inclusion and diversity, working collaboratively and respectfully
Work as a team to achieve goals, moving with speed and agility
Innovate and adapt quickly
Maintain a friendly and positive attitude
Deliver service excellence, resolve and de-escalate member concerns
Commit to GOLD Member Standards (Greet, Anticipate, Appreciate; Fast, Friendly, Full, Fresh, Clean)
Deliver GOLD Club Standards daily (Grand opening look, all items stocked, promotional plans executed, visible accurate signage, clean and organized inside and out)
Understand how to access and read production and/or financial performance reporting for the department
Responsibilities
Stock, rotate, and store general merchandise and/or food in the club
Ensure all merchandise is clearly labeled and fully stocked
Maintain the neat and clean environment of the club by removing all trash and debris
Maintain display signage for all products, create labels, and apply merchandise sales tags
Ensure all product labels and price tags are clear and visible
Handle damaged goods and spoiled products in accordance with company policies and procedures
Perform general housekeeping duties, including removing trash and cardboard from the club