Orders Processing Specialist at Comcast

San Jose, San Jose, Costa Rica

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, MediaIndustries

Requirements

Experience in a fast-paced customer service role or office work experience with web-based tools and data entry
Excellent communication skills
Advanced English Speaker B2+
Proficiency with Microsoft Office Suite
Initiative, strong organizational skills, and great attention to detail
Telecom/Networking Experience a plus but not necessary
Regular, consistent and punctual attendance; must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Understand Operating Principles and apply them to job performance
Own the customer experience
Be knowledgeable and enthusiastic about company technology, products, and services
Win as a team and be open to new ideas
Participate in the Net Promoter System (huddles, call backs, feedback)
Drive results and growth
Support a culture of inclusion
Do what's right for each other, customers, investors, and communities

Responsibilities

Process all circuit and equipment customer sales orders in a timely manner
Deliver information and resolve issues with accuracy as a priority
Develop strong relationships with internal/external customers
Maintain in-depth knowledge of Nitel products and services
Manage internal and external escalations for pre-order and post-order issues on all customer requested orders for new and changed services
Meet quality, productivity, turnaround time and other expectations
Help ensure continuous improvement of processes and customer service
Ensure data accuracy of information in order database system
Build all ‘deals’ with adherence to department guidelines and processes
Submit order requests to vendors via email, official order forms, Access Service Requests, or online ordering portals, and monitor for order acknowledgment or confirmation
Investigate and respond to inter-department inquiries
Other duties and responsibilities as assigned

Skills

order processing

customer service

data accuracy

escalation management

product knowledge

process improvement

problem solving

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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