Order to Cash Analyst with Spanish (+ Portuguese nice to have) at Accenture

Gdansk, Pomeranian Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Operations, Business Process OutsourcingIndustries

Requirements

Min 1 year of experience in Order to Cash area
Familiarity with Microsoft Office tools
Ideally fluent English skills both in spoken and written form
Minimum C1 degree of competence in Spanish (Portuguese nice to have)
Excellent interpersonal and communication skills, with the ability to build and maintain professional business relationships (via phone and email) while remaining calm under pressure
A growth-oriented mindset with strong analytical skills, prioritization abilities, and curiosity for learning

Responsibilities

Handle inbound and outbound communication with customers regarding overdue accounts according to collection strategy worklist, order status, and disputes; proactively escalate problem accounts and execute dunning activities in line with policy and timelines
Perform order management tasks such as order entry, amendments, rejections, managing order blocks, and urgent orders
Resolve commercial and financial disputes related to the O2B and collections processes
Analyze and resolve medium-complexity or non-standard issues; manage customer complaints and queries by liaising with internal teams (e.g., O2B for invoicing issues) to ensure timely closure
Conduct customer reconciliations, coordinate with AR Management for value adjustments and write-offs, and perform B2C and O2B controls as per internal procedures and country-specific documentation
Work closely with local/client teams and internal stakeholders, contribute to the O2C organization, meet daily operational targets and monthly SLAs, updating country specific documentation

Skills

Order to Cash

Collections

Customer Interaction

Dispute Management

Order Management

Account Reconciliation

AR Management

Spanish

Portuguese

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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