Motive

Order Management Specialist, Audit

Pakistan

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation & Logistics, Software & SaaS, Financial ServicesIndustries

Position Overview

  • Location Type:
  • Job Type:
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As an Order Management Specialist, Audit, you will have the opportunity to play an active part in System Audit which will lead to processing of commission, implementing scalable improvements, and overseeing the quote to cash process. We are looking for candidates who have in-depth knowledge of accounts and audit/system processes along with understanding of order & deal processing.

Responsibilities

  • Help Sales and Fulfillment teams through quote to cash process
  • Use Salesforce and Zuora to solve billing and payment issues & Analyze billing accounts
  • Ensure compliance to all company and business policies and administer all open sales orders and ensure appropriate order flow.
  • Manage all communication with all sales and process all customer orders and shipment of products and ensure optimal practices for all processes.
  • Identify system issues in process & be the 1st line of defense in managing it & reporting for it’s accurate resolutions to stakeholders via JIRA.
  • Verify all order lines and prepare order reports on an everyday basis and manage all shipment and respond to all inquiries for all status orders and resolve all customer issues and prepare efficient schedules for projects.
  • Manage & create accurate commission bookings & payouts as per compliance of company at each deal level
  • Evaluate all weekly metrics and analyze all continuous improvement in revenue and prepare reports for all requests.
  • Monitor and process all returns according to financial requirements and ensure compliance to all SOX or other auditing reporting requirements
  • Review submitted contract and order forms for completeness, accuracy, and conformance to Sales Order Acceptance policy.
  • Process contracts and orders and ensure all documentation is in compliance with revenue and company policy.
  • Complete compensation transaction to ensure accurate timely commission payments
  • Create and Modify quotes as required.
  • Works with Sales and Collections to assist resolution to customer billing investigations and disputes
  • Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or work-around based on that analysis.
  • Responsible for monthly audits of all Compliance
  • Contributes ideas and innovations to improve upon existing systems, work processes and procedures
  • Participate in projects involving technical and financial concepts providing recommendations
  • Establish strong relationships with Sales, CS, Collections, Compensation, Legal, and other internal resources as appropriate.

Requirements

  • Operations background preferred
  • Supply chain understanding
  • Proficient with deadlines & time sensitive work
  • Candidates with relevant internship experience will be preferred
  • Strong analytical skills with numbers
  • Understanding of recurring contracts
  • Having mindset of maintaining correct outcomes to dot values
  • Excellent verbal and written communications skills
  • Ability to understand broader business and financial issues and juggle multiple projects and tasks

Company Information

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more.

Skills

Salesforce
Zuora
Billing and Payment Processing
Order Management
Audit and System Processes
JIRA
Account Reconciliation
Process Improvement

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters
1871Year Founded
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees

Benefits

Health, dental, vision, & life insurance
PTO
Paid Holidays
Parental leave
401(k)
Performance Bonus
Employee Stock Purchase Plan
Company Social Outings
Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.
Rapid AI advancements may outpace Motive's current audio capabilities.
Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.
High Leverage Network strategy enhances customer experience through continuous innovation.
Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.
Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.
Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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