Order Management Specialist, Audit

Responsibilities

As an Order Management Specialist, Audit, you will help Sales and Fulfillment teams through the quote to cash process, use Salesforce and Zuora to solve billing and payment issues, analyze billing accounts, ensure compliance to all company and business policies and administer all open sales orders, manage all communication with sales teams, process all customer orders and shipment of products, identify system issues and report on their accurate resolutions, verify order lines and prepare order reports, manage all shipment inquiries and resolve customer issues, manage commission bookings and payouts, evaluate weekly metrics and prepare reports, monitor and process returns, review submitted contract and order forms, process contracts and orders, complete compensation transactions, create and modify quotes, work with Sales and Collections to resolve billing investigations, challenge legacy policies and procedures, contribute ideas and innovations to improve systems and processes, participate in projects involving technical and financial concepts, establish relationships with internal resources, and complete monthly audits of all compliance.