Operations Team Lead (Intl) at Airspace

Portugal

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Supply Chain, Freight Forwarding, TechnologyIndustries

Requirements

Must be able to perform all Responsibilities included in the Operations Team Lead Job Description
Ability to independently resolve all escalated issues, including all issues and questions surfaced by team members
Resolve all TaskUs questions and issues when needed
Basic level of problem resolution for all sectors
Hold and maintain Dangerous Goods Certification and remain knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures
Maintain high sector level metric requirements

Responsibilities

Monitor Zendesk, Twilio, and Dashboard
Allocate team resources appropriately
Leverage resources provided
Follow Manager Escalation process when critical issues arise
Monitor on-shift team members for activity and process adherence (e.g., available in Twilio, available in Zendesk, etc.)
Answer all DG-related questions or issues surfaced by team members
Quote and source coverage for all requests
Take full ownership of assigned key accounts and all related on-site operations
Maintain on-site presence
Adhere to all current Employee Documentation guidelines
Ensure 1 on 1 schedule adherence (ensure all meetings are scheduled on the shared calendar, adhere to all scheduled times, reschedule if unable to attend)
Conduct timely coaching and training for each assigned team member
Follow up on assigned WorkRamp training
Identify team member issues for higher visibility (e.g., HR, performance, etc.)
Monitor and maintain each team member's Monday.com boards for all interaction documentation
Maintaining balanced level of performance

Skills

Key technologies and capabilities for this role

Operations ManagementTeam LeadershipLogistics CoordinationFreight ForwardingGlobal Supply ChainTime-Critical Logistics

Questions & Answers

Common questions about this position

What is the salary or compensation for the Operations Team Lead role?

This information is not specified in the job description.

Is this Operations Team Lead position remote or does it require a specific location?

The job description does not specify the work arrangement or location requirements for this role, though the company has employees based around the world with headquarters in Carlsbad, California and Amsterdam, The Netherlands.

What key skills are required for the Operations Team Lead (Intl) position?

Key skills include advanced problem solving to independently resolve escalated issues, operating the Airspace Platform including holding Dangerous Goods Certification, monitoring tools like Zendesk, Twilio, and Dashboard, allocating team resources, and monitoring team members for activity and process adherence.

What is the company culture like at Airspace?

Airspace seeks passionate, motivated individuals who want to make an impact every day, with the operations team as the backbone of the company working on the front lines in direct communication with customers, emphasizing extreme attention to detail to potentially save lives.

What makes a strong candidate for the Operations Team Lead role?

Strong candidates can perform all responsibilities of the Operations Team Lead, demonstrate advanced problem-solving for escalated issues, hold Dangerous Goods Certification, and provide structured support and guidance to the Operations team for growth.

Airspace

AI-powered time-critical shipment platform

About Airspace

Airspace provides an automated platform for time-critical shipments, utilizing AI-powered routing and real-time insights to ensure efficient and reliable operations globally. Working here offers the opportunity to be part of a team that values cutting-edge technology and customized solutions, fostering a culture that thrives on innovation and efficiency. This is an ideal environment for those who excel in a technically advanced and dynamic industry, contributing to a trusted delivery network.

Carlsbad, CaliforniaHeadquarters

2014Year Founded

$132.3MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Risks

Emerging startups threaten Airspace's market share with innovative solutions.

International expansion poses compliance challenges in complex regulatory environments.

Economic uncertainty could impact Airspace's growth and funding opportunities.

Differentiation

Airspace automates outdated manual processes with proprietary algorithms and machine learning.

Real-time communication on every shipment sets Airspace apart in logistics.

Airspace's platform provides instant quotes and optimized routing for time-critical deliveries.

Upsides

$70 million funding supports global expansion and sustainability initiatives.

Increased demand for real-time tracking boosts Airspace's technology adoption.

E-commerce growth creates opportunities for Airspace's time-critical logistics services.

Land your dream remote job 3x faster with AI

Try Jobo Free