Operations Team Lead (Intl) at Airspace

Portugal

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Supply Chain, Freight Forwarding, TechnologyIndustries

Requirements

Must be able to perform all Responsibilities included in the Operations Team Lead Job Description
Ability to independently resolve all escalated issues, including all issues and questions surfaced by team members
Resolve all TaskUs questions and issues when needed
Basic level of problem resolution for all sectors
Hold and maintain Dangerous Goods Certification and remain knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures
Maintain high sector level metric requirements

Responsibilities

Monitor Zendesk, Twilio, and Dashboard
Allocate team resources appropriately
Leverage resources provided
Follow Manager Escalation process when critical issues arise
Monitor on-shift team members for activity and process adherence (e.g., available in Twilio, available in Zendesk, etc.)
Answer all DG-related questions or issues surfaced by team members
Quote and source coverage for all requests
Take full ownership of assigned key accounts and all related on-site operations
Maintain on-site presence
Adhere to all current Employee Documentation guidelines
Ensure 1 on 1 schedule adherence (ensure all meetings are scheduled on the shared calendar, adhere to all scheduled times, reschedule if unable to attend)
Conduct timely coaching and training for each assigned team member
Follow up on assigned WorkRamp training
Identify team member issues for higher visibility (e.g., HR, performance, etc.)
Monitor and maintain each team member's Monday.com boards for all interaction documentation
Maintaining balanced level of performance

Skills

Operations Management

Team Leadership

Logistics Coordination

Freight Forwarding

Global Supply Chain

Time-Critical Logistics

Airspace

AI-powered time-critical shipment platform

About Airspace

Airspace provides an automated platform for time-critical shipments, utilizing AI-powered routing and real-time insights to ensure efficient and reliable operations globally. Working here offers the opportunity to be part of a team that values cutting-edge technology and customized solutions, fostering a culture that thrives on innovation and efficiency. This is an ideal environment for those who excel in a technically advanced and dynamic industry, contributing to a trusted delivery network.

Carlsbad, CaliforniaHeadquarters

2014Year Founded

$132.3MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Risks

Emerging startups threaten Airspace's market share with innovative solutions.

International expansion poses compliance challenges in complex regulatory environments.

Economic uncertainty could impact Airspace's growth and funding opportunities.

Differentiation

Airspace automates outdated manual processes with proprietary algorithms and machine learning.

Real-time communication on every shipment sets Airspace apart in logistics.

Airspace's platform provides instant quotes and optimized routing for time-critical deliveries.

Upsides

$70 million funding supports global expansion and sustainability initiatives.

Increased demand for real-time tracking boosts Airspace's technology adoption.

E-commerce growth creates opportunities for Airspace's time-critical logistics services.

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