[Remote] Operations Specialist I at Airspace

United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Freight Forwarding, Supply ChainIndustries

Requirements

Ability to rapidly move from one critical task to another and work all orders within the respective view (unless otherwise directed by an ops leader)
Ability to update, manage, and/or change airway bills using initial or tenured training
Ability to source driver coverage for any segment of an order
Ability to apply training and tenured knowledge to find out-of-the-box solutions to common or uncommon issues
Expected to consistently meet all minimum metric expectations for phone availability and acceptance
Expected to meet minimum metric requirements for an entry-level position (metric expectations increase with advancement)
Maintain high level of customer service

Responsibilities

Set up new orders by adhering to both standard work practices and client-specific SOP instructions
Verify that drivers have picked up or recovered the correct piece(s)
Accurately confirm flight departures by use of AWB tracking
Follow all process and communication standards within various team outlets
Stay up to date on all announcements and training involving new system features and process changes
Follow all customer delay notification preferences in providing timely updates by use of the preferred method of communication
With the customer’s best interest in mind, always look ahead (weather conditions, traffic, etc.) and offer an alternative solution to meet or beat required delivery times
Follow escalation procedures and guidance provided by senior team members to assist in issue resolution
Timely acknowledgment and action of all email, phone, and text requests
Proper use of the various phone statuses
Order placement for customers who are unable to place orders via the online portal
Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email
Maintain balanced level of performance as an OSI

Skills

Key technologies and capabilities for this role

Airspace PlatformOrder SetupCustomer UpdatesOrder TrackingLogistics CoordinationTime-Sensitive Commodities

Questions & Answers

Common questions about this position

What is the salary for the Operations Specialist I position?

This information is not specified in the job description.

Is this Operations Specialist role remote or office-based?

This information is not specified in the job description.

What skills are required for the Operations Specialist I role?

Key skills include operating the Airspace Platform by setting up new orders, adhering to standard work practices and client-specific SOPs, providing proactive customer updates on deviations, and intuitive problem solving such as managing airway bills.

What is the company culture like at Airspace?

Airspace seeks passionate, motivated individuals who want to make an IMPACT every day, working in a rapidly growing company focused on reshaping time-critical logistics with a global team leveraging AI and patented technology.

What makes a strong candidate for this Operations Specialist position?

Strong candidates demonstrate the ability to rapidly switch between critical tasks, provide proactive customer updates with alternative solutions in mind, follow processes accurately, and grow within the Airspace Operations team.

Airspace

AI-powered time-critical shipment platform

About Airspace

Airspace provides an automated platform for time-critical shipments, utilizing AI-powered routing and real-time insights to ensure efficient and reliable operations globally. Working here offers the opportunity to be part of a team that values cutting-edge technology and customized solutions, fostering a culture that thrives on innovation and efficiency. This is an ideal environment for those who excel in a technically advanced and dynamic industry, contributing to a trusted delivery network.

Carlsbad, CaliforniaHeadquarters

2014Year Founded

$132.3MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Risks

Emerging startups threaten Airspace's market share with innovative solutions.

International expansion poses compliance challenges in complex regulatory environments.

Economic uncertainty could impact Airspace's growth and funding opportunities.

Differentiation

Airspace automates outdated manual processes with proprietary algorithms and machine learning.

Real-time communication on every shipment sets Airspace apart in logistics.

Airspace's platform provides instant quotes and optimized routing for time-critical deliveries.

Upsides

$70 million funding supports global expansion and sustainability initiatives.

Increased demand for real-time tracking boosts Airspace's technology adoption.

E-commerce growth creates opportunities for Airspace's time-critical logistics services.

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