Operations Specialist at Remitly

Iloilo City, Western Visayas, Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, BPO, Content OperationsIndustries

Requirements

Bachelor's degree
Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)
Ability to work with deadlines
Great attention to detail
Excellent English oral and written communication skills
At least 1-2 years BPO/shared service or relevant experience (fresh graduates accommodated depending on communication skills and behavioral aspects)
Ability to quickly learn and apply enterprise AI tools and technologies
Flexible and adaptable to different business requirements, onsite or hybrid work, and rotating schedules

Responsibilities

Process legal documents (e.g., court opinions, agency decisions, bankruptcy filings) ensuring they meet content and formatting standards
Verify that documents are complete, accurate, and ready for online publication in accordance with Lexis guidelines and deadlines
Monitor queues and systems to track document status and ensure timely delivery
Identify and escalate any issues related to document quality, completeness, or access
Collaborate with team members and supervisors to meet daily and weekly content targets
Maintain accurate records of processing activity and report progress as required
Follow documented workflows and standard operating procedures (SOPs) for content operations

Skills

Key technologies and capabilities for this role

Microsoft WordMicrosoft ExcelMicrosoft OutlookEnglish communicationattention to detaildocument processinglegal documentsSOPsAI tools

Questions & Answers

Common questions about this position

What qualifications are required for the Operations Specialist role?

Candidates must hold a bachelor's degree, have basic knowledge of standard computer applications like Word, Excel, Outlook, and internet apps, at least 1-2 years of BPO/shared service or relevant experience (fresh graduates considered based on communication and behavioral skills), great attention to detail, excellent English communication skills, and ability to work with deadlines.

What is the work arrangement for this position?

The role supports onsite or hybrid work arrangements and may involve a rotating work schedule.

What salary or compensation does this role offer?

This information is not specified in the job description.

What are the key responsibilities of an Operations Specialist?

Responsibilities include processing legal documents to meet content and formatting standards, verifying completeness and accuracy, monitoring queues for timely delivery, identifying and escalating issues, collaborating with teams to meet targets, maintaining records, and following SOPs.

What makes a strong candidate for this Operations Specialist position?

Strong candidates demonstrate learning agility, adaptability to changing business needs and rotating schedules, excellent communication skills, attention to detail, and the ability to quickly learn AI tools, with fresh graduates welcome if they excel in communication and behavior.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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