Operations Oversight & Process Specialist at AIG

Jeffersonville, Indiana, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Warranty ServicesIndustries

Requirements

1+ year of relevant work experience
Critical thinker
Meticulous attention to detail
Excellent problem-solving skills
Ability to work on own initiative and as part of a team
Analytical skills
Results oriented, and able to work well under pressure
Excellent organizational skills
Flexible with moving from project to project while keeping track of progress
Ability to consistently meet deadlines
Knowledge of insurance claims process is a plus

Responsibilities

Review and evaluate claim/process to determine if proper practices are followed
Understand complex and highly technical processes to identify any associated risks
Maintain knowledge of multiple programs, products and sets of terms and conditions
Take responsibility in identifying and reporting process improvements and assist in building new processes
Provide detailed written feedback to managers for agent development and business operations
Participate in calibration sessions to ensure process/agent review consistency among all business units
Maintain a professional and collaborative partnership with various teams and individuals within the organization
Maintain and consistently track claim review results for upward feedback
Handle research assignments and reporting as delegated by management
Act professionally always
Perform additional duties and work as assigned

Skills

claims processing

process improvement

SOP evaluation

risk assessment

quality assurance

workflow optimization

policy review

customer experience

data analysis

reporting

calibration sessions

contractual agreements

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

Land your dream remote job 3x faster with AI

Try Jobo Free