Operations Manager, Payments at Sporty Group

South Africa

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Online Gaming, Payments, EntertainmentIndustries

Requirements

Fluency in both written and spoken English
Bachelor’s or Master’s degree in Finance or a related field
Advanced knowledge of global payment systems, region specific rules and regulations
Payment operations experience across tech / fintech / gaming industry (advantage)
Proven experience in fraud, risk, KYC, investigation, and risk management
Expert experience managing, leading and building a wider team
Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
Experienced owning and solving complex payment issues
Understanding of Compliance and Risk Awareness

Responsibilities

Define, own, and manage core payment operations, core metrics including KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more
Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses
Continuously analyse market trends across the payment space in order to increase the quality and efficiency of our customers experience
Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs
Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence
Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX
Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems
Ensure the payments team are remaining current on industry trends
Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs
Ensure end user issues are resolved in a timely manner
Manage, recruit and train a team of payment specialists across different geographies
Act as a primary POC with network partners to resolve ongoing production issues

Skills

Key technologies and capabilities for this role

Payment OperationsFraud PreventionRisk ManagementKPIsCompliancePayment ProcessingMetrics AnalysisProcess Optimization

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, the role is part of a remote-working organization, involving collaboration with stakeholders across the company.

What is the salary or compensation for this role?

This information is not specified in the job description.

What qualifications and skills are required for the Operations Manager, Payments role?

Candidates need fluency in both written and spoken English and a Bachelor’s or Master’s degree in Finance. Leadership in payments operations, fraud prevention, risk management, and team management are key.

What does the company culture emphasize?

The company is passionate about caring for customers, staying up to date with product development, and leading with innovation in the Sporty ecosystem.

What makes a strong candidate for this position?

Strong candidates will have expertise in payment operations, fraud prevention, risk management, and the ability to lead and recruit a team across geographies while staying current on industry trends and regulations.

Sporty Group

Sports app for news, scores, streaming

About Sporty Group

Sporty.com is a sports app designed for sports enthusiasts, offering features such as sports news, live football scores, live streaming, sports odds, and interactive chat. Users can follow, like, share, and watch sports content without any cost or advertisements, creating a seamless experience. The app targets sports fans who want real-time information and community engagement. Unlike competitors, Sporty.com provides free access to its services, aiming to build a large user base that can be monetized through partnerships and sponsorships in the future. The goal of Sporty.com is to enhance the sports viewing experience while fostering a loyal community of sports fans.

Campbell, CaliforniaHeadquarters

2013Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer Software, EntertainmentIndustries

51-200Employees

Benefits

Quarterly Bonus

Flexible Work Hours

Paid Vacation

Annual Company Retreat

Risks

Resource allocation to Sociable Soccer may divert focus from Sporty.com's core offerings.

Technical integration of Sociable Soccer may affect user experience on Sporty.com.

Unified login system poses potential cybersecurity risks if not properly managed.

Differentiation

Sporty.com offers a free, ad-free sports app experience, unlike many competitors.

The app provides interactive features like chats with football legends, enhancing user engagement.

Sporty.com integrates live scores, streaming, and sports news in one seamless platform.

Upsides

Acquisition of Sociable Soccer expands Sporty Group's reach into the gaming sector.

Partnerships with sports organizations enhance content and provide monetization opportunities.

Growing demand for real-time sports information boosts Sporty.com's user base.

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