Operations Manager

Lyndhurst, New Jersey, United States

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, SaaS, Cloud ComputingIndustries

Requirements

Candidates should possess 3+ years’ experience working at a pharmaceutical/biotech or third-party agency to support HCP related events in the life sciences industry, strong working knowledge of Microsoft Excel and Word, and experience with PowerPoint software is a plus. They should also have excellent analytical skills, be a self-starter with good judgment and integrity, highly motivated and dependable, strong team management skills, excellent communication skills both verbal and written, strong conflict resolution ability, strong organizational and planning skills with attention to detail and accuracy, and the ability to successfully manage multiple priorities in a fast-paced environment.

Responsibilities

The Operations Manager will serve as the primary point of contact for internal and external stakeholders for all service-related inquiries and escalations, hire, train and develop exceptional coordinator teams, act as the primary team manager, own and update SOPs, provide team metrics oversight, support customer onboarding, create and maintain reports and procedures, and ensure processes are completed accurately and in a timely manner.

Skills

Operations Management

Stakeholder Management

Customer Service

Team Leadership

SOP Development

Process Improvement

Reporting

Change Management

Onboarding

Veeva Systems

Quality and regulatory software solutions provider

About Veeva Systems

Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.

Pleasanton, CaliforniaHeadquarters

2007Year Founded

$6.8MTotal Funding

IPOCompany Stage

Enterprise Software, Healthcare, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

Parental leave

PTO

Free food

Health, dental, & vision insurance

Gym membership reimbursement

Risks

Manual processes in medtech content management risk compliance issues and market delays.

GenAI features in Vault CRM may face data privacy and security challenges.

Rapid product expansion could lead to integration challenges and customer dissatisfaction.

Differentiation

Veeva Systems specializes in cloud-based software for the life sciences industry.

The company offers a subscription-based model ensuring continuous updates and improvements.

Veeva's Vault CRM Suite connects sales, marketing, and medical for customer-centric engagement.

Upsides

Veeva Compass Patient platform supports patient journey analysis and market sizing.

GenAI features in Vault CRM enhance field productivity with contextual task automation.

Veeva's digital HACCP solution improves safety and efficiency in compliance processes.

Land your dream remote job 3x faster with AI

Try Jobo Free