Operations Manager at AIG

Jakarta, Jakarta, Indonesia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Bachelor degree
Experience in managing insurance operations with strong focus on policy servicing and customer service
Proven leadership skills in managing and developing a team of policy servicing specialists
Good understanding of insurance policies, procedures, and regulatory compliance requirements
Growth and transformation mindset with proven track record of driving change and delivering high quality customer service
Excellent analytical and problem-solving abilities with strong attention to detail
Strong communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and senior management

Responsibilities

Lead, coach, and develop customer service and policy servicing teams; drive performance through clear KPIs, feedback, and succession planning
Manage end-to-end policy servicing to ensure service quality, timely handling, and operational data accuracy and efficiency (activity forecast, resource forecast, operating expenses, cost saving etc.)
Ensure all processes comply with company policies, regulatory guidelines, and industry best practices; conduct quality checks, self-audits, and manage risk mitigation actions
Continuously review processes to reduce errors, optimize costs, and eliminate redundancies while improving productivities, ensuring achievement of agreed service level or turnaround times and customer satisfaction metrics
Promote a customer-centric culture, oversee escalated issues, and use feedback insights for service enhancements
Partner with underwriting, claims, finance, and business teams to ensure seamless operations across the customer journey
Generate performance reports, monitor trends, and present insights to management for decision-making and improvements

Skills

Key technologies and capabilities for this role

Team LeadershipPerformance ManagementSuccession PlanningPolicy ServicingCustomer ServiceOperational ForecastingResource ForecastingCost ManagementRegulatory ComplianceRisk ManagementQuality ChecksSelf-AuditsProcess OptimizationSLA ManagementCustomer Satisfaction

Questions & Answers

Common questions about this position

What qualifications are required for the Operations Manager role?

A Bachelor's degree is required, along with experience in managing insurance operations focused on policy servicing and customer service. Proven leadership skills in managing and developing policy servicing teams are essential.

What key skills are needed to succeed in this position?

Candidates need a good understanding of insurance policies, procedures, and regulatory compliance, a growth and transformation mindset with a track record of driving change, excellent analytical and problem-solving abilities, and strong communication and interpersonal skills.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the company culture emphasize for this role?

The role emphasizes building high-performing teams, promoting a customer-centric culture, and fostering operational excellence within a transforming global organization focused on customer satisfaction and risk management.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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