[Remote] Operations Data & Insights Manager at Monzo

United Kingdom

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£50,200 – £63,450Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, BankingIndustries

Requirements

Excellent analytical skills and able to understand and interpret data and create and share engaging and informative insight
Expert knowledge of at least one or more of the specialist services areas, specifically Complaints and/or VAIB (Vulnerability, Accessibility, Inclusion, Bereavement)
Strong stakeholder management skills
Excellent English written & verbal communication skills
Values driven approach in line with Monzo’s core values
Strong leadership and proven people management experience
Strong ability to coach and develop teams and individuals to achieve and maintain targets
Strong communications skills and be able to deliver business wide messages in line with our values and ensure message has landed with clarity
Ability to provide specific actionable feedback to a wide range of audiences and levels
Ability to work well independently & work collaboratively as part of a team
Ability to work to deadlines and prioritise time sensitive workloads
Advanced skills in planning and organisation with the ability to re-prioritise workload and be able to effectively deal with change at short notice
You lead by example at all times and deliver on our values and competency framework for the Team Manager

Responsibilities

Building the data and insights team across specialist services, ensuring we are data led in identifying opportunities and risks and creating clear and productive ways of working with operational teams
Working alongside Operations Managers, Senior Managers and Directors to ensure the data analysis and identification of risks and opportunities are appropriately raised and implemented
Ensuring the accuracy of the data insights produced with a view to have all standard data in one central automated repository
Sharing data and insight using a storytelling approach. Insight should be of a high standard in terms of narrative and accuracy and support the objectives and strategy of the operational and drive towards the delivery of key goals and objectives
Actively support the strategies across complaints and vulnerable customers across Monzo to ensure reporting and insights are of a high standard and within regulatory standards
Building strong relationships across Monzo’s Data Insight Teams and Squads and collaborate in the most effective way that drives strong business change, but avoids any duplication of effort
Collaborate with Workforce Management teams to create opportunities to improve customer outcomes and business efficiencies

Skills

Data Analysis

Insights

Reporting

Team Leadership

Risk Management

SQL

Automation

Stakeholder Management

Monzo

Digital-only banking platform for consumers

About Monzo

Monzo operates as a digital-only banking platform focused on providing a modern way for individuals to manage their finances. Its main product is a mobile app that allows users to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up transactions to the nearest dollar. Monzo generates revenue through interest on deposits, fees for certain services, and interchange fees from card transactions, as well as offering overdrafts and personal loans. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help users stay informed about their finances. The goal of Monzo is to provide a convenient, mobile-first banking experience that meets the needs of its growing customer base, which has surpassed 8 million users.

London, United KingdomHeadquarters

2015Year Founded

$1,856.7MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salary

Flexible working hours

Work from home

Stock options

32 days of paid vacation and public holidays per year

Health insurance

EAP

Learning budget

Home office stipend

Paid parental leave

Risks

Monzo breached UK banking regulations, risking reputational damage and fines.

Expansion into Europe poses regulatory challenges and potential licensing delays.

Reliance on digital platforms makes Monzo vulnerable to technological disruptions.

Differentiation

Monzo offers real-time spending updates and categorized transactions via a mobile app.

The 'Pots' feature allows users to set aside money for specific purposes.

Monzo Plus provides premium features like custom card designs and travel insurance.

Upsides

Monzo secured $400M in 2024, valuing the bank at $5 billion.

The partnership with SignLive enhances accessibility for Deaf customers.

Expansion into Europe in 2025 could significantly increase Monzo's customer base.

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