Operations Associate, Jackpocket (Evenings) at DraftKings

North Andover, Massachusetts, United States

DraftKings Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Gaming, Lottery, EntertainmentIndustries

Requirements

  • Flexibility to work a dynamic schedule, including weekends, holidays, and evenings with a proven track record of reliable attendance
  • Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel
  • Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently
  • Exceptional customer service, communication, and time management skills
  • Physical ability to stand and walk frequently and occasionally lift up to 25 lbs

Responsibilities

  • Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish
  • Keep our systems updated with real-time customer order statuses and tracking information
  • Streamline and organize workflows to meet daily objectives and hit deadlines
  • Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly
  • Step in to support various operational projects as they arise, contributing to the team’s overall success

Skills

Key technologies and capabilities for this role

ExcelOrder ProcessingRedemption ProcessingScanning EquipmentPrinting EquipmentWorkflow OptimizationReal-time Tracking

Questions & Answers

Common questions about this position

What is the hourly pay rate for this Operations Associate position?

The US hourly rate for this full-time position is $15.00 - $19.00, plus benefits as applicable. Individual pay within the range is determined by work location, job-related skills, experience, and relevant education or training.

Is this a remote position, or is there a required location?

This is an on-site role at a local fulfillment center, requiring physical presence to manage orders, equipment, and workflows.

What skills and experience are required for this role?

Required skills include flexibility for a dynamic schedule including weekends and holidays, experience in fast-paced environments with technology and Microsoft Excel, self-starter mentality with attention to detail, exceptional customer service, communication, time management, and physical ability to stand, walk, and lift up to 25 lbs.

What is the company culture like at DraftKings?

The culture emphasizes grit, teamwork, accelerating growth, overcoming tough challenges, and creating extraordinary sports and entertainment experiences while shaping responsible gaming.

What makes a strong candidate for this Operations Associate role?

Strong candidates demonstrate flexibility for evening, weekend, and holiday shifts with reliable attendance, proven experience in fast-paced tech-savvy environments using Excel, self-motivation with keen attention to detail, excellent customer service and communication skills, and the physical capability to handle standing, walking, and lifting up to 25 lbs.

DraftKings

Online platform for fantasy sports and betting

About DraftKings

DraftKings operates in the online gaming and entertainment industry, focusing on daily fantasy sports, sports betting, and online casino games. Users can engage in daily fantasy sports contests for cash prizes, place bets on various sports events, and play casino games like slots, blackjack, roulette, and poker. The platform also includes a marketplace for digital collectibles, allowing users to buy, sell, and trade NFTs of celebrities. DraftKings ensures compliance with gaming regulations, providing a secure environment for its users. Unlike many competitors, DraftKings offers a diverse range of gaming options and revenue streams, attracting a wide audience of sports fans, gamblers, and digital collectors. The company's goal is to create a comprehensive and safe platform for users to enjoy various gaming activities and digital asset trading.

Boston, MassachusettsHeadquarters
2012Year Founded
$911.4MTotal Funding
IPOCompany Stage
Crypto & Web3, GamingIndustries
1,001-5,000Employees

Benefits

Performance Bonus
Company Equity

Risks

Class action lawsuit for alleged unlawful account termination could damage reputation.
Accusations of collusion with FanDuel may lead to antitrust investigations.
Sportsbook+ in New York may face regulatory scrutiny over its subscription model.

Differentiation

DraftKings offers a unique combination of fantasy sports, sports betting, and online casino games.
The company has ventured into the NFT market, expanding its digital collectibles offerings.
DraftKings ensures a secure gaming environment through compliance with gaming authorities.

Upsides

Partnership with Delta Air Lines could open new revenue streams through in-flight gaming.
Launch of Sportsbook+ in New York offers enhanced odds, attracting more subscribers.
Entry into the NFT market taps into the growing digital collectibles trend.

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