[Remote] Operations Associate, Credentialing Special Projects (Quality) at Grow Therapy

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, BiotechnologyIndustries

Requirements

2+ years of QA, auditing, or operations analysis experience in healthcare, ideally within credentialing and enrollment
Strong understanding of healthcare provider onboarding, credentialing, and payor operations
Keen attention to detail and ability to identify downstream impacts of process changes
Excellent documentation and written communication skills
Experience applying structured process improvement methodologies (Lean Six Sigma certification preferred)
Technical aptitude with tools like HubSpot, Jira, or Workato

Responsibilities

Audit workflows systematically: Conduct detailed audits of credentialing, enrollment, and special projects to ensure compliance and efficiency
Perform pre-launch QA: Validate new processes and automations before launch, ensuring compliance with regulatory and business requirements
Document findings and track remediation: Create structured reports, recommend solutions, and monitor implementation progress to ensure accountability
Develop and maintain QA frameworks: Build standardized methodologies, audit templates, and KPIs to measure and improve quality
Analyze historical processes: Identify recurring inefficiencies and propose systemic solutions to prevent future rework
Support cleanup projects: Partner with cross-functional teams to remediate legacy process issues and align with payor expectations
Apply structured methodologies: Use Lean Six Sigma or equivalent approaches to drive process improvements that scale effectively

Skills

Quality Assurance

Process Improvement

Auditing

Workflow Optimization

Data Analysis

Communication

Organization

Insurance Operations

Grow Therapy

Online platform for booking therapy sessions

About Grow Therapy

Grow Therapy is an online platform that connects clients with therapists, allowing users to easily find and book mental health services. The platform ensures quick access to therapy, promising appointments within two days, and simplifies the insurance process for therapy costs. It also provides resources for exploring medication options, enhancing its comprehensive mental health support. Grow Therapy operates across multiple states and accepts various insurance providers, aiming to make mental health services more accessible and efficient.

New York City, New YorkHeadquarters

2020Year Founded

$144MTotal Funding

SERIES_CCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Unlimited Paid Time Off

Wellness Program

Competitive Salary

Risks

Increased competition from AI-driven startups threatens market share.

Integration challenges with Big Health partnership may affect service delivery.

Reliance on insurance providers exposes revenue to policy changes.

Differentiation

Grow Therapy offers a comprehensive suite of business tools for mental health providers.

The platform ensures quick therapist access, with appointments available within two days.

Grow Therapy simplifies insurance use, making therapy more accessible and affordable.

Upsides

Recent $88M Series C funding boosts expansion and product development.

Partnerships with Big Health expand service offerings and market reach.

Measurement-informed care system launch enhances patient outcomes and provider attraction.

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